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Greetings,
The Veterans Benefits Administration (VBA) has completed its update and all Veterans and beneficiaries who previously had two different bank accounts on file have been consolidated to one. If you did not previously select a single account, VBA elected the non-education benefit pay account as the single bank account in most cases. Point forward all VBA payments (education benefits, disability compensation, etc) will be paid to this one account.
You can always contact VBA through our Education Call Center at 888-442-4551 or by submitting an encrypted message through AskVA to confirm what bank account information is on file. You can also update your bank account information at any time.
The easiest way for Veterans to make changes to their payment account information is to log on to VA.gov/change-direct-deposit. Step-by-step instructions to make this update can also be found on our “How to change direct deposit information for VA benefits” webpage.
The easiest way for dependents (a spouse or children) to make changes to their payment account information is to provide updated information via AskVA.
Please note that any changes you make to your banking information will affect the banking information for all VBA payments. This includes any other VA benefit, such as disability compensation, you may be receiving. You can only have one bank account on file for all VBA payments.
You can find a copy of our original notification and final notification message online.
As a final reminder, always be cautious about communications asking you to update your information. Always go only to our official VA website at https://www.va.gov. We will never send you to another site to update your information. Never select a link from an email without checking it first. Hover your cursor or assistive device over any links without selecting them. Read or listen to the URL to make sure the link goes to the destination you’re expecting. You can always call us directly by calling the Education Call Center at 888-442-4551 or by submitting an encrypted message through AskVA.
Respectfully,
Education Service
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