Having a different type of conversation
As you will have noticed this autumn, PPaC2 has focused on applying a strengths-based approach and having different conversations.
The
aim is to refocus what we are already doing, but also give us support as
practitioners when we have these conversations.
Find out how we have listened to you and read October's case example.
 NHS continuing healthcare (CHC) Disputes Policy
Stella
Doble, Assistant Director Health and Social Care Services North Devon tells us:
“I’m very pleased to circulate the finale version of the CHC Disputes Policy
that has been agreed between DCC, NEW Devon CCG and South Devon & Torbay
CCG - Please can you share within your teams and remove any previous versions."
The Disputes Policy outlines the
local Dispute Resolution Procedure between Devon County Council (DCC), North,
East and West (NEW) Devon CCG and South Devon and Torbay CCG (SDTCCG) regarding
eligibility for NHS Continuing Healthcare (NHS CHC) and NHS-funded Nursing Care
(NHS FNC).
Find it on the Source staff guidance web page under 'Viewpoints'.
Changes to how representative
details are recorded in the My Assessment and My Care and Support Plan
The way representative details for decision making and financial
representatives are recorded in the My Assessment, and My Care and Support
Plan, changed on 17 October.
Find out what the changes
are and why this is happening.
Court of Protection (Finance) cases now highlighted on
CareFirst
At the end of September the Court of
Protection – Finance team started using the Adult Social Care HPRM (aka TRIM)
system to store all their client related information electronically, as opposed
to creating and using paper files.
To support the team’s use of HPRM
we’ve had to add some details to client records on CareFirst.
The details
that we’ve added will also help you identify where the Court of Protection -
Finance team are involved with a client, in case you need to get in touch with
them to discuss anything. Find out more.
Supported living and vacancies update
As you are aware the
Supported Living Project is working with providers to identify properties where
day and/or night time hours of service can be shared.
As the project progresses a
picture is building of vacancies across the county. This information is now available to all care staff as a
Devon report on CareFirst.
Find out about the report and additional email.
Closing next month - so it's time to renew your HCPC registration
If you are a social worker it is now time
to renew your HCPC (health and
care professions council) registration . This takes place every two years and
the renewal process opened on Thursday 1 September and will close on Wednesday
30 November. Find out more (PDF version)
Service user reference group – volunteers wanted
Devon County Council, in
collaboration with Devon NHS organisations, is hosting a Reshaping Personal
Care Group (part of the Living Well at Home project) to help design a new way
for personal care to be delivered to people.
Healthwatch has been helping
us to identify service users with lived experience of paid care and carers to
be part of this.
We also welcome members of the
Proud to Care group including the Health and Social Care forum who may wish to
represent service users / carers interests.
If
you are interested, or require further information, or know of any service
users or carers, find out more.
Useful resources
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Dear Colleague,
Our social care 'front door', My Assessments and how we record the work that we do
This summer we have been working hard to try and better
understand why
-
people contact adult social care,
-
how we can best respond to what matters to people,
- and along the way, reduce the unnecessary process and
bureaucracy that gets in the way of good practice.
For
example: Not duplicating assessments,
when a message or observation will do the job. Improving the screening of people within CDPs and redirecting people
who don’t need an assessment.
It is still early days, but we are seeing some really positive
changes in Care Direct and Care Direct Plus. Some of these changes will start to have a positive impact for community
teams.
Additionally if you have attended the recent PPaC training
(slides available here), you will have seen that we are looking at 'Having a different type of conversation', applying a strengths-based approach throughout
our contact and looking at what matters today for the person we are working
with.
As part of these different conversations, and applying a
strengths-based approach we are focusing on signposting and advice; supporting
people to help themselves and prevent their own needs from increasing in the
future.
We also developed the new PinPoint information resource
with our staff, to support us in doing this type of work.
We will expect to see the number of new assessments in Devon
reduce – this will be a ‘success factor’.
The leadership team is thinking about how we can demonstrate our
productivity as a care management service more effectively than current measures of assessment and
reviews numbers.
Reminder: What is a strengths-based approach to care?
A strengths-based approach to care, support and inclusion
is about looking first at what people can do with their skills and
their resources, and what can the people around them do in their
relationships and their communities. People need to be seen as more
than just their care needs – they need to be experts and in charge of
their own lives.
Tim
Golby, Head of Adult Commissioning and Health,
Keri Storey, Head of Adult Care Operations and Health.
My Care and Support Plan updates
Mark
Jennings was out and about in September, speaking with staff about the new My
Care and Support Plan which came on line with the launch of the Living Well at
Home contract this summer.
As
requested by you; we have updated the staff guidance for the new My Care and Support Plans and
written an example Care and Support
plan.
As
you can see the recommendations are that we keep our work as brief, clear,
and proportionate to the circumstances of the person. The intention is that we
write what is needed to adequately describe needs and risks, the outcomes of
the plan and how they are to be met.
Thank
you to those who contributed to the changes.
Living Well at Home Guidance update
We have updated the Living Well at
Home Guidance to version 3.1. Please make sure you have the correct edition
to refer to. So, what has changed in Version 3.1?
Recommissioning of unregulated care and support - project
We are currently undertaking a project that is recommissioning our unregulated care
and support services.
‘Unregulated’
care means care and support that is not regulated by the Care Quality
Commission; it does not cover
packages of care where personal care is required by a person in their own home
(this is commissioned through the Living Well at Home contract). It also does
not cover Supported Living or Care Homes.
There
will be two different categories which will fall under our unregulated support
services. Find out more.
My Assessment: Reducing
a question in the ‘review’ tab
It
was decided via the Way We Work meeting in September that this question: 19.1.5, is no longer required in the review
tab of the My Assessment. Find out more.
Approval for Your
Future Care consultation on community services in Eastern Devon
NHS Northern, Eastern and Western Devon Clinical Commissioning Group’s Governing Body has agreed to proceed with a three month public consultation on community services in the Eastern locality of Devon, which runs until Friday 6 January 2016.
The consultation will ask people to consider the following four options:
- Option A Beds at Tiverton (32), Seaton (24) and Exmouth (16)
- Option B Beds at Tiverton (32), Sidmouth (24) and Exmouth (16)
- Option C Beds at Tiverton (32), Seaton (24) and Exeter (16)
- Option D Beds at Tiverton (32), Sidmouth (24) and Exeter (16)
Find out what option is preferred from the Insider article from 30 September
 Congratulations to our finalists in this year’s Social Worker of the Year Awards
We are proud to announce that we have eight finalists across the Council for this year's Social Worker
of the Year Awards. The prestigious awards ceremony is the leading celebration
of its kind in the social care sector, and recognises the achievements and
successes of the profession’s most innovative and dedicated social workers. (PDF version)
The last year has been characterised by recognition of the amazing job that social workers do
Five finalists are from adult social care and health:
-
Barnstaple Community Health and Social Care Team – Team of the Year, Adult Services
-
Daytime Approved Mental Health Professional (AMHP) service – Team of the Year, Adult Services
-
Maria Kneller – Adult Social Worker of the Year
-
Mark Pilkington – Newly Qualified Adult Social Worker of the Year
-
Joanna Armstrong – Practice Educator of the Year.
Jennie Stephens, Chief Officer for Adult Care and Health, said:
“Whether our talented social workers win or not, it’s
fantastic that they are being recognised on a national stage for some of
the brilliant work taking place here in Devon – a huge well done to all
our finalists. Good luck everyone!”
Our STARS and With Compliments winners!
Congratulations to our winners and to everyone who was nominated.
If you missed all the winners from the last
quarter here are July-August-September STARS and With Compliments
winners.
And don't forget you can nominate a colleague
or team now and log your compliments for the next quarter.
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