PRESS RELEASE: New City Customer Service Web Portal and App

Press Release

New City Customer Service Web Portal and App

March 5, 2018

Lisa Maher, Communications & Marketing Manager

Redmond, WA – The City is excited to announce the release of a new customer self-service web portal and “Your Redmond” app. Users can now report issues, make service or other city requests, find answers to common questions and stay more informed with this new virtual addition to our customer service center. You can submit requests by visiting the web portal on and clicking the “Service Request” tab or by downloading the app through the Apple or Google Play stores and searching for the “Your Redmond” app.

“The new web portal and the Your Redmond app are additional efforts to meet the City’s priority of enhancing our customer service model and response times,” said Mayor John Marchione. “We continue to look forward to better serving the community through easier accessibility to information through technology.”

In addition to the web portal and app release, the City recently constructed and opened a first floor Customer Service Center in January. Construction also began on seven first floor conference rooms to meet City Hall customer needs and is anticipated to be complete in April. These spaces will allow residents, businesses, contractors and others conducting business with City staff to have easier access to meeting spaces.

Visit for more information on the online service requests and customer service web portal. For questions about this press release contact Lisa Maher, Communications & Marketing Manager, at or 425-556-2427. This press release is available on