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HCA is aware that employees are experiencing longer than expected processing times for some KPWA eligibility updates following KP’s transition to their new system.
We recognize the impact these delays can have on BAs assisting employees and want you to know that HCA is actively working with KP leadership to address these concerns.
At this time, no action is needed from BAs beyond following your normal eligibility processes.
We will share additional information as it becomes available.
Thank you for your continued partnership.
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