Need care now?

Veterans Health Administration sent this bulletin at 07/02/2019 01:30 PM EDT

You now have options for urgent care!

For most common conditions and illnesses, VA registered nurses are available to assess your symptoms from the comfort of your home.

The VISN 4 RN Triage Call Center will evaluate your symptoms, provide a care recommendation and, if appropriate, schedule a virtual or face-to-face same day appointment. Simply dial the main number of your local VA medical center and press option #3 to speak with a nurse. The call center is available Monday-Friday from 8 a.m. to 4:30 p.m.

But sometimes a quick trip to a local walk-in retail health clinic or urgent care facility is a convenient alternative. As part of the VA MISSION Act of 2018, VA now offers an urgent care benefit that provides eligible Veterans with greater choice and access to timely, high-quality care.

With urgent care, Veterans have a new option for care for the treatment of minor injuries and illnesses such as colds, sore throats, and minor skin infections. Eligible Veterans will be able to visit an urgent care provider that is part of VA's contracted network of community providers without prior authorization from VA.

To find an available urgent care provider, go to VA's facility locator on VA.gov and click on the link for 'VA-approved urgent care locations and pharmacies' near you. You can download a printable step-by-step guide to help you with this process.

Download the guide

NOTE: If you are having a medical emergency, or if you believe your life or health is in immediate danger, call 911 or go to the nearest emergency department right away.

Review and update your information

Ensuring that your mailing address, phone number, and email address are current and accurate in our system will help you stay up-to-date with your care and prevent any delays in mailing important items such as prescriptions and appointment reminders.

Here are three easy ways to review and update your personal information:

Online: Sign in at www.va.gov and select the drop-down menu under your name. Click "profile" to view your current mailing address and other important information.
By phone: Please call 1-877-222-VETS (8387), select option #0.
At your next appointment: View and update your information during check-in using any of the lobby kiosk systems or speak with any of our administrative team members.
By secure messaging: Send a secure message in My HealtheVet with your current information to your facility's "Update Your Contact Information" Team.

About VA Healthcare-VISN 4

VA Healthcare–VISN 4 is a fully integrated network of 9 VA campuses, 44 outpatient clinics, 1 mobile clinic, and 17 vet centers covering Pennsylvania and Delaware and parts of Ohio, West Virginia, New York and New Jersey.

In fiscal year 2018, VISN 4 served 311,449 Veterans from across the Nation. With an operating budget of more than $2.8 billion and a staff of 13,132, VISN 4 is working hard to transform toward personalized, proactive, patient-driven health care.

Learn more


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