Repairs service update
We’re still carrying out urgent and emergency repairs when safe to do so, along with routine gas servicing and work to vacant properties.
We are also planning to re-open the Repairs Call Centre for new non-urgent repairs next month and make arrangements with customers to complete repairs reported prior to the Covid outbreak.
Find out more here.
Older People's Independent Living (OPIL) Service
Throughout the pandemic, we have worked hard to deliver a safe service to all our OPIL tenants.
Our Neighbourhood Officers have kept in regular contact with tenants by telephone or intercom, visiting schemes for a few hours twice a week to carry out health and safety checks.
Communal lounges and kitchens remain closed for the time being to residents and groups who use them for activities. We will let you know when we can reopen them safely.
Laundry rooms remain open – with guidelines in place - as regular washing of clothes helps prevent the spread of the virus.
Our Caretakers continue to clean communal areas and carry out building checks.
Contacting us
Call us on 0114 2053667, use the pull cord or press your pendant to contact City Wide Care Alarms.
If you have any concerns about food or medication, contact your Neighbourhood Officer on the number above. You can also contact the Covid 19 Community Helpline on 0114 2734567.
Let us know of any changes
It is important to let us know if any of your details change or if you need any help or assistance by calling us on 0114 293 0000 or by email here
Our Housing Offices remain closed until further notice.
If you or someone you know is vulnerable, self-isolating or shielding you can call the Community Support Helpline on 0114 273 4567 for help with food essentials and medicines.
Rainbow crossing installed in city centre for Sheffield Pride
Sheffield Pride was celebrated differently this year, with a digital event on Saturday 25th July. Sheffield City Council marked the occasion with a semi-permanent ‘Pride crossing’ in the city centre on Pinstone Street. The Pride flag was also raised at Sheffield Town Hall.
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Block cleaning satisfaction survey
We are carrying out a survey of our tenants and leaseholders who live in, or own a property, in one of our blocks of flats, maisonettes or tower blocks to gather views on their cleaning service.
This feedback will help inform any future changes to the cleaning service and ensure we are doing all we can to meet our customers’ expectations.
To take the survey, please click below.
Gardening competition
Our Green Fingers garden competition has now closed. A big thank you to everyone who entered this year.
We are currently going through the very difficult job of judging all of the entries and allocating scores.
As there are no specific competition categories this year, we are going to do the scoring and allocation of prizes a bit differently. Scoring will be banded into Gold, Silver and Bronze categories. Prizes in the form of Morrisons vouchers will be awarded as follows:
- Gold - £50
- Silver - £30
- Bronze - £20
The continued social distancing restrictions mean that we will not be able to hold our usual prize ceremony this year, so prizes will be posted out to all winners by the end of August. Details of the judging results and some photographs of our favourite gardens will be shared online and via social media.
Understanding the Impacts of Covid-19 questionnaire
Our Public Health Team has created a questionnaire to help understand the positive and negative impacts of Covid-19 on Sheffield communities.
To take the questionnaire and find out more, click below.
Help combat the stigma of social housing
'See the Person' Campaign is working with the Chartered Institute of Housing to tackle the problem of stigma against social housing and the people who live in it.
The campaign is run by tenants and sponsored by housing organisations across the UK supporting people to have a voice against stereotyping. To find out more, visit the website
Contacting us
As we’re sure you’ll understand, we are prioritising urgent and serious situations so only call us if this applies to you. Please bear with us if it takes longer than usual to answer your call.
There’s lots of information about our services online. Don’t forget you can still pay your rent, check your rent balance and set up a Direct Debit (the easiest way to pay your rent) on our website.
You can email us here, write to us (Housing and Neighbourhood Service, PO Box 5967, Sheffield S2 9GH) or follow us on Facebook for the latest updates.
Our Housing Offices remain closed until further notice.
Keeping up to date
We are continuing to work on bringing back our services in full. We will only do this when it is safe to do so.
Find out about the latest changes to services on our website. We will continue to send you fortnightly bulletins with the latest news and information you need.
Sheffield City Council is issuing regular updates by email about advice and changes to services during the Coronavirus (COVID-19) outbreak. Keep informed by signing up now
You can also follow us on Twitter for the latest news or check out our website.
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