Welcome to our new consumer advice and scam alerts email.

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Consumer advice and scam alerts


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Fraud Alert

Welcome to our new consumer advice and scam alerts email

As a subscriber to our previous 'consumer advice' or 'scam alerts' email topics you’re receiving this new bulletin which combines all the latest updates and advice into one new topic.  In these bulletins we will keep you informed on any new scams operating in the county with timely advice in addition to a bi-monthly round-up of the main stories about consumer advice to help protect you and your family.  We hope you find the bulletins useful and want to continue receiving them, if not, you can unsubscribe at any time using the links at the foot of this email.

Attention shoppers! It's National Consumer Week!

Lady receiving parcel at the door

This year’s National Consumer Week kicks off today, just in time to help you be a safe shopper online. Black Friday, Cyber Monday and Christmas shopping might be a little different this year due to the coronavirus pandemic —that’s why it’s so important to understand your rights online and know what to do if something goes wrong.

Your rights when shopping online

Finding a Gas Safe registered engineer

Gas engineer at boiler

As cold weather approaches the last thing you want is for your heating, radiators and boiler to breakdown. An annual service by a Gas Safe registered engineer is essential for keeping your boiler running smoothly and safely. All gas engineers are required to register with the Gas Safe Register. To find a Gas Safe business you can check the  Gas Safe Register

All engineers are issued with a Gas Safe ID card, which has their photograph, the business they work for, the licence number and the Gas Safe Hologram. There is some helpful advice on  checking a Gas Safe ID Card. You should only allow an engineer into your home, if you have made an appointment and are expecting them and you have checked their identification.  

Electrical Fire Safety Week 23-29th November 2020

Lady using phone to register an electrical appliance/kettle

Did you know that around thirteen fires a day across the UK are caused by faulty and recalled electrical goods? In the year ending June 2019, 215 people sadly lost their lives due to a fire at home.

When you purchase electrical equipment, you are entitled to expect not only that it works, but that it is safe to use. Registering your product makes it possible for the manufacturer to get in touch with you if the product turns out to be faulty or dangerous.

Get help registering electrical appliances/equipment

Trading Standards response to Covid 19

Hand sanitiser

Our Trading Standards Officers have been working with district and borough councils and the Police to help support businesses to comply with new Health Protection Regulations. 

Checks have also been made on face coverings/PPE and hand sanitiser products being sold on high streets throughout the County.  So far this has resulted in over 1,500 masks being seized and a national chain subsequently recalling mislabelled masks. In addition 355 hand sanitisers were seized.

Trading Standards have also been working with partner agencies to try and publicise prevention messages in relation to scams, more information in relation to Covid-19 scams can be found in this e-leaflet. You can help in the fight against scams by becoming a Friend Against Scams and completing a short training package online. You can then share the knowledge you have gained with those around you.  

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