We are very sorry that many providers have had a poor experience signing up to and using our new provider portal. We recognise and understand the impact this has had and how frustrating the experience has been. We have been working hard, both internally and with many of you, to make and test improvements to the portal.
We are pleased that over 12,000 of you have been able to set up your account and are now able to submit notifications and complete registration activity.
If you haven’t signed up to the portal yet, the improvements we’ve made will allow you to create your account.
If you experience any issues creating your account, contact our support team at providerportalqueries@cqc.org.uk and we’ll get back to you as soon as possible.
To create a portal account, you need to be either a registered manager, nominated individual or main partner for a CQC registered provider.
You will also need to use an email address that is registered with CQC and is not shared with any other registered person.
If you need to update your contact details you can do that on our website.
When they’ve created their account, nominated individuals can also delegate access to other people in their organisations as long as the person you are delegating to is not a registered manager.
We are pleased to say that the provider portal is now working to accept all registration applications.
We are sorry that many of you have experienced issues with registration applications and for the impact this has had. While this functionality is now improved we will continue to work with you to keep making improvements.
On the provider portal you can:
- Register as a new provider
- Register as a new manager
- Cancel your provider registration
- Cancel your manager registration
From today we will now stop issuing paper-based applications to those who request one. If you are in the process of working on a paper-based application, we will still accept them until 7 June.
To submit a variation, you can still use the forms on our website and submit them via email.
Thank you for your patience while we worked to resolve these issues.
Recent improvements
- Save your notification forms as draft midway through completion and come back to them later
- See your notification history
- If you are the Nominated Individual, delegate access to others in their organisation so they can complete notifications
Notifications
You can submit the following notifications through the provider portal:
- SN16: Death of a person using the service
- SN17: Death of a detained mental health patient
- SN18: Allegations of abuse
- SN18: Events that stop a service running safely or properly
- SN18: Serious injury to a person using a service
You can complete the following registration activity through the provider portal:
- Register as a new provider
- Register as a new manager
- Cancel your provider registration
- Cancel your manager registration
Thank you for your patience while we continue to make improvements. If you need any support, please contact providerportalqueries@cqc.org.uk
 We're making improvements to our internal finance systems this month, subject to successful completion of final testing and ensuring we’re ready for the change.
This means you will soon be able to contact us directly about paying your fee by emailing our Contact Centre. They will resolve your queries or put you directly in touch with our Finance team on your payment-related queries. The new contact details and updated guidance will be published on the fees page of our website from 10 June, subject to all checks being completed. You will also be able to see more detailed information on your invoice.
If you have not got a direct debit in place, you can contact our Finance team at direct.debit@cqc.org.uk, quoting your provider ID to set one up. For alternative modes of payment and more information, please refer back to an email sent last month - read the full message.
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