Your Housing Update for May

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In this newsletter:

Let's ABBA Party at Phoenix Court

Phoenix Court Let's Abba a Party

Residents of Phoenix Court had a 'Super Trouper' afternoon with Let's ABBA party tribute. 

Phoenix Court - Let's Abba Party band

The duo sang a selection of well known songs from the band, with a break in the middle for some home cooked lunch.

One tenant who attended told us 'The duo are fantastic and the food was lovely'.

Nicky Gilmour, Activities Co-ordinator said 'The Abba event was organised by the Social group with my support. The residents were served Swedish sausage and mash, whilst enjoying the sounds of Abba. Tenants really enjoyed the event and it was lovely to see everyone singing along to all the greatest Abba hits.'

Independent Living

Resident Involvement Group

Are you and Tenant or Leaseholder? Come along to a Resident Involvement meeting and have your say. 

Your Voice, Your Views

Each month the group discuss different issues, changes and ideas regarding the Housing service.

This is open meeting to all Housing service users, so come along and see what it's all about. 

Next Meeting: Tuesday 10th May at 10am - 12pm

Meeting Agenda includes:

  • 2022 Housing Performance
  • Regulation of Social Housing
  • Tenant Satisfaction Measures
  • Evening Meetings

Location: The Council Offices, Beeston, NG9 5AB. 

Need help getting there? We can help with transport arrangements. Email: 

You’ll meet new people, learn new skills and help us become a better service. 

Fire Safety in Communal Areas

danger fire risk

It is your responsibility to keep communal areas clear, clean and tidy. You must not leave items in any communal area. Items left in the communal area could cause an obstruction in the event of an emergency.

If you do leave items in a communal area, they may be removed and you could be charged for their removal. It is a breach of your Tenancy Agreement and action could be taken against your

Please be respectful of your neighbours when using communal areas by not causing undue mess. Make sure communal doors are kept closed for everyone’s safety and doors and windows are closed quietly.

National Gardening Week

2th - 8th May

Flowers at Bradley Court

Take part in National Gardening Week by simply finding your own joy in gardening.

Whether you’re taking a walk through your local green space, sowing seeds with the little ones in your life or getting on top of the pruning, capture your love of gardening with a photo and share it on social media using #nationalgardeningweek.

Your Garden

It is a responsibility of your Tenancy to maintain any garden and boundaries let to you with the property. It is also important that your garden is kept free from rubbish, which could make it unsightly and attract vermin.

If you are unable to maintain the garden yourself, family members or friends may be able to help you with this.

For certain circumstances the Council may be able to provide assistance with garden maintenance.

If you're not sure which hedge you are responsible for, please contact the Neighbourhoods team.

Free Trees

Did you know that Parks have a 'Free Tree' scheme? Keep an eye out for the next round on their web page

Green Rewards

Take action to reduce your carbon footprint

Green Rewards is an online platform designed to incentivise and encourage residents to undertake positive environmental behaviour change.

You can log your actions on the platform either via an app on your phone, or by using your computer or iPad. This will allow you to take part in monthly challenges, earning points to win prizes!

All you need to do is log your day to day activities which highlight how you are decreasing the amount of carbon you create, such as:

  • Putting your recycling bin out with all the correct recyclables
  • Switching off a light when not in that room
  • Don't leave electrical devices on standby. Switch off plugs when they're not being used
  • Taking a shower of four minutes or less and many, many more!
  • Turn heating controls down so they are no higher than the recommended 20°

Sign up for free now at  or download the Green Rewards app on iOS and Android. Search for ‘Notts; Green Rewards’ in your device’s app store.

Make a Stand

Make a stand banner

Millions of people experience domestic abuse every year, and two women are killed by their partner or ex-partner every week.

We are part of the Chartered Institute of Housing’s pledge to “Make a Stand” and commit to supporting people experiencing domestic abuse.

To find out what the pledge involves visit our website for more information. 

Direct Debit: Making it Easy to Pay Your Rent

Make your payments the easy way with Direct Debit

Did you know that Direct Debit is one of the safest and most convenient ways of paying your bills? Payments are made automatically, so rent is never forgotten, lost in the post or going into arrears due to out of date standing orders.

528 tenants have already signed up to pay their rent by Direct Debit, have you?

If you would like to discuss paying your rent by Direct Debit please contact the Income Collection Team on or 0115 917 3658

Customer Satisfaction Surveys

happy, emoji, straight face emoji and sad emoji

Housing customers have you recently received a service from us? Fill out one of our satisfaction surveys and tell us how it went.

Customer experience of services is essential for highlighting what is working well and where improvements are needed. 

All surveys completed are analysed and considered as future plans for services are developed.

Satisfaction Surveys

Well for Work

Well for work

Whilst we know getting the job is important, we also recognise it’s often not as easy as that. Which is why we also offer housing support, financial advice and travel assistance to give you the right start.

Being a single parent household can be difficult for a number of reasons, but work shouldn’t be one of them. That’s where we come in. All you need to do is give us a call!

Balancing work with raising children is daunting. Let’s chat about how we can help you to find work to suit your situation, as well as financial advice and travel assistance.

Well for Work

Jargon Buster

There's a lot of Housing jargon that gets thrown around. Here's a few of them relating to Lettings:

Void: empty property waiting to be let, or for works to be completed

Bid: The way to be considered for a certain home. More information on how to bid can be found in our previous housing news bulletin

Cycle: the length of time you have to bid on a property. Our weekly advertising cycle starts on a Thursday and closes on a Tuesday.

Are there any more terms you've heard and want to know what it means? Send us an email at

Summer Recycling Centre opening times - spring garden