Collaboration with Amazon Web Services for Customizable Call Center Solution

Oklahoma Office of Management and Enterprise Services sent this bulletin at 08/21/2024 11:30 AM CDT

Hello,

We are excited to announce a partnership with Amazon Web Services (AWS) to offer a highly customizable call center solution aimed at providing exceptional customer service.

AWS Connect is a cloud-based contact center service that manages customer interactions across various channels, including:

Voice: Manage inbound and outbound calls.
Chat: Offer real-time chat support to customers.
Email: Handle customer inquiries and requests through email.

This collaboration is all about taking customer service to the next level. AWS Connect comes loaded with fantastic features designed to create seamless customer interactions and amp up operational efficiency. Such as:

Omnichannel routing.
Interactive voice response (IVR).
Skills-based routing.
Automatic call distribution (ACD).
Real-time monitoring.
Reporting and analytics.
Agent workspace.
Scalability.

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We are confident that this collaboration will empower agencies to provide top-notch customer service and drive operational efficiency.

Should you have any inquiries or wish to explore the possibilities of integrating this solution into your business operations, please contact Director of Customer Success Amy Max.

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