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Introducing the COW!
The new ServiceNow Computer Ordering Widget, aka the COW, is live! You can complete all your device ordering needs in this system. This month the Information Services Customer Success team has been working to make this shift from the NTT DSO portal as seamless as possible. We’re excited to share the service improvements for you.
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The COW transition began weeks ago:
- The NTT DSO portal was decommissioned.
- ServiceNow enhancements were implemented.
- OMES began PC deployment.
Still to come:
- When contacting the Service Desk for end-user support via the portal or phone, all requests will be handled by the OMES team, rather than the NTT team, starting March 22.
- All NTT-Breakfix tickets will go to the OMES End User team.
- OMES takes over all support on April 1.
You can expect a better selection of device options, in-depth support from our End User team and the ability to order individual accessories without ordering a full setup. Another huge advantage is that agency purchasing staff is automatically alerted when orders are submitted, and this can all be done in the same platform used to submit IT requests.
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Want to see the COW in action?
Check out this video to get a feel for the new layout and its advantages.
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Select the image above to view video.
Additional enhancements from the Customer Success team:
- There are now 90 computer-support technicians across the state ready to help agencies. Select this link to view the closest technician to you.
- We are opening a new tech bar at the Lincoln Data Center for all state employees to utilize. Starting April 1 you will be able to schedule an appointment or just stop in anytime for all technical support issues.
- PC deployments are now easier than ever. They will be configured straight from the factory with minimal hands-on setup.
- We’re introducing new monitors equipped with a webcam, speaker and mic.
- The option for scenic Oklahoma lock screensavers will soon be available.
On top of all these new advancements, we are also adding more resources to serve you including extra Service Desk technicians and additional self-help resources on the Service Desk webpage. Our goal is to resolve your technology issues at first contact, so you can get back to serving our citizens sooner.
Thank you for allowing us to better serve you. As always, the OMES Service Desk is available 24/7 to answer questions and support you as you navigate the new system.
Amy Max | Director of Customer Success
Information Services | Office of Management and Enterprise Services
SUPPORT PORTAL | CHAT SUPPORT | EMAIL servicedesk@omes.ok.gov
PHONE 405-521-2444
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