OHCA Provider Checkup

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Provider Checkup

Spring 2020

Provider Notes

SoonerCare COVID-19 Updates

To ensure the safety of potential visitors and our employees, Oklahoma Health Care Authority's offices are open by appointment only. But we are still here to provide the help our members and providers need.

Members may call the SoonerCare helpline Monday through Thursday from 8 a.m. to 5 p.m. at 800-987-7767 (they will need their member ID number available to enter when they call).

The website and SoonerCare helpline should be able to take care of all needs, but if a member needs to set up an appointment to visit in person, they can call 405-522-7300. They will first press option 9, then choose option 4. Appointments can be made for Thursdays and Fridays.

To learn more about what SoonerCare is doing to help members during the COVID-19 pandemic, including updates to medication policies, telehealth, covering COVID-19 testing and more, click here.

Pharmacy - Diagnosis on Prescription

OHCA has started accepting diagnosis information on prescription claims. The diagnosis can be used in federal reporting requirements or to automatically approve a drug with a prior authorization requirement.

In the near future, OHCA will require a diagnosis on prescription birth control. At a later time, the diagnosis may be required on all pharmacy prescriptions paid for by SoonerCare. Notification will be sent out prior to denying any prescription claims with no diagnosis. In the meantime, OHCA asks all prescribers to begin writing the appropriate diagnosis on all prescriptions.

Tobacco Cessation



The 2020 Surgeon General’s Report Is Out.

In 1964, the Surgeon General’s report exposed the serious dangers of tobacco use. In 2020, a new report is out with powerful insights backed by innovative research. Read it, and advise your patients to quit. A recent study found four out of nine patients never receive advice to quit tobacco from their health care providers. You can make the difference.  

The Oklahoma Tobacco Helpline

The helpline is available to Oklahomans ages 13 and older. It is a free, non-judgmental resource available 24/7. Services include quit coaching, email and text support, plus a free, two-week supply of nicotine replacement therapy. Encourage your patients to call 1-800-QUIT NOW or visit OKhelpline.com.

FREE Materials for Your Office

Visit OKhelpline.com to order free promotional materials for your office. Materials include brochures, posters, pens and cards with quitting tips. These free tools and resources encourage patients to quit and keep the helpline top-of-mind.

Anesthesiologist Assistant Contracts

Anesthesiologist assistant contracts expire June 30, with renewals open now.

Follow Us on Social Media

OHCA and SoonerCare both have social media accounts on Facebook and Twitter. We encourage all providers and members to follow us to receive the latest updates on SoonerCare benefits, policies and answers to frequently asked questions.

There are also helpful how-to videos for members on OHCA's YouTube channel including how to print an ID card, change a PCP and more! Follow us and spread the word to your patients!








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Checkup Statement

Information contained within this newsletter is subject to change. Be sure to check OHCA provider lettersglobal messages and web alerts at www.okhca.org for the most up-to-date information.


Appointment Reminder


View complete OHCA calendar here