WHAT'S NEW!
- Statewide PMR Issue*
- PMR FATAL-26 Students Suspended on the First Day of School*
- NCDPI Student Locator Update*
- Clarification: Membership for Students with IEPs*
- Schoolnet Integration Reminder*
- NC Early Learning Inventory: Infinite Campus Data Integration*
- NC College Connect Webinar and Office Hours*
- ML/Title III Beginning of the Year Updates*
- Tool Rights for ML Stakeholders*
- Infinite Campus Training for School Counselors*
- 2025-2026 Credit Recovery Grading Setup*
- New Arts Education Scheduling Quick Guide*
- Teacher Tips*
- Amplify Information*
- Upcoming Training Information*
- Knowledge Owl*
REMINDERS:
- Back-to-School Preparation Reminders
- NEW OCS 2025 Grad Plan & Title Updates
- CRDC School of Accountability
- CTE Updates
- Reminder: Submitting Requests for State Report Deletions
- Phase II Implementation Dashboard
- Releasing Records
- Charter School Corner
- SIS EOY Timeline SY 24-25
- NCSIS Resources
- Requesting Technical Support Points of Contact
- Want to Stay in the Loop?
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*indicates new or updated information
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WHAT'S NEW!
Statewide PMR Issue*
NCDPI has been made aware of a bug in Infinite Campus that is currently impacting PMR. Specifically, after all fatal validation errors are cleared, the system is not allowing schools to generate the PMR.
Infinite Campus development team is actively working to resolve this issue, and we will share additional details as soon as they are available.
Thank you for your patience as we work with Infinite Campus to address this matter quickly.
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PMR FATAL-26 Students Suspended on the First Day of School*
Students Suspended on the First Day of School
Beginning with PMR 1, students who were suspended on their initial enrollment day should remain enrolled in the SIS. For both rolled-over suspensions and new suspensions that include the first day of school, the student should be marked absent using the 3 code.
This adjustment will no longer trigger a fatal PMR error. It ensures that student discipline information remains active while aligning procedures with compulsory attendance law.
If you have already submitted PMR 1 and removed suspended students, please contact Student Accounting for assistance.
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NCDPI Student Locator Update*
The NCDPI Student Locator experienced an issue where students were not displaying due to a temporary disruption in the data feed. The problem has been corrected, and the system is now working properly.
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Clarification: Membership for Students with IEPs*
To be counted in membership, students must be enrolled for at least 50% of the instructional day. There is no special FTE for students with IEPs who attend fewer than half of the school’s instructional day.
- Students attending 50% or more of the instructional day are included in membership.
- Students attending less than 50% of the instructional day are reported as visiting students.
This guidance aligns with existing SASA policy and ensures consistent reporting across PSUs.
For questions, please refer to the SASA Manual link below or contact the Office of School Business Services.
SASA Manual
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Schoolnet Integration Reminder*
PSUs do not need to set up a separate API integration for Schoolnet. The platform is automatically integrated with Infinite Campus at the state level.
To access Schoolnet, teachers should use the Schoolnet icon in NCEdCloud. To ensure access, leadership, teachers, and staff must have a Schoolnet role assigned in Infinite Campus (found under Census > District Assignments > Home Location for the user).
No additional steps are required at the PSU level.
If there are issues with students or staff not appearing in Schoolnet correctly, please submit a ServiceNow ticket.
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NC Early Learning Inventory: Infinite Campus Data Integration*
This guide outlines how principals, kindergarten teachers, and student accounts are created and maintained in the Early Learning Inventory (ELI) through nightly data integration with Infinite Campus. It includes requirements for principals, teachers, and students to ensure accounts are created successfully.
NC ELI Portfolio Infinite Campus Data Integration Guide 2025_July - Google Docs
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NC College Connect Webinar and Office Hours*
NC College Connect is a groundbreaking initiative offering direct college admission to eligible high school seniors across the state for the 2025–2026 school year! Open to public high school seniors with a weighted GPA of 2.8 or higher who meet course requirements, students will be matched with colleges where they already qualify — no traditional application needed.
Educator Webinar Dates
School District Office Hours
Parent and Student Webinar
Parent and Student Office Hours
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ML/Title III Beginning of the Year Updates*
Join the ML/Title III webinar on September 11th, 9 am - 12 pm for Beginning-of-Year Updates designed for new ML Coordinators, current Coordinators seeking a refresher, and ML Data Managers now using Infinite Campus.
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Tool Rights for ML Stakeholders*
This resource outlines key considerations when assigning Infinite Campus tool rights to ML (Multilingual Learner) stakeholders, including EL Administrators, EL Coordinators, EL Teachers, and other staff. It explains the different levels of access—Read, Write, Add, and Delete—and provides guidance on which roles typically need each type of access. The guide also highlights important collaboration between SIS Managers and EL leaders to ensure data is accurate, secure, and appropriately managed.
Tool Rights for EL Information in Infinite Campus
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Infinite Campus Training for School Counselors*
This session will guide school counselors through the features of North Carolina’s new statewide student information system and essential features that are specific to school counselor utilization.
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2025-2026 Credit Recovery Grading Setup*
Beginning with the 2025-26 school year, PSUs shall award a numeric grade for all non-elective graduation requirements, including those courses completed through credit recovery (SBE policy CCRE-001 - see 6.3). The student’s existing Incomplete (INC) or numeric failing course grade on their transcript must be factored into the numeric grade earned through credit recovery to a degree that is proportional to the percentage of the course completed through credit recovery, resulting in a new numeric grade for the course. This new numeric grade will factor into a student's GPA.
This policy change requires a new setup for Credit Recovery Course Masters. Please follow the steps outlined in this knowledgebase article to set up credit recovery course codes in compliance with the new policy.
Credit Recovery Grading Setup | NC Department of Public Instruction
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New Arts Education Scheduling Quick Guide*
Expanded Course Eligibility for Arts Education Diploma Endorsement- Read Entire Memo Here
A new Arts Education Scheduling Quick Guide is available to support SIS Coordinators and school data managers. This resource condenses key policies from the Arts Education Course Manual into an easy reference, covering placement flexibility, repeat credit, honors weighting, scheduling codes, and graduation requirements. The guide is designed to reduce confusion and ensure consistent scheduling practices across schools.
Access the guide here: Arts Education Scheduling Quick Guide
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Amplify Information*
SIS Coordinators: Please share the information below with your school leaders regarding upcoming Amplify office hours.
Leaders, register now! Preparing for BOY Office Hours:
After attending or reviewing the recording of the webinar, Amplify will host weekly office hours to support districts and charters with additional questions. Please be sure to review the webinar information and the enrollment section on the Amplify site prior to joining these sessions.
Office Hours, join here:
- Friday, August 29th, 12:00 pm – 12:30 pm
Recordings of Previous Sessions: Preparing for BOY Recording & Slide deck
For troubleshooting support, please see the NCSIS Knowledge Base article: mCLASS Troubleshooting | NC Department of Public Instruction
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Upcoming Training Information*
Upcoming Training Sessions & Webinars:
Back-to-School Regional Check-Ins: Back-to-School Check-Ins will be held regionally next week. Please check Eventbrite for your region’s registration link and secure your spot.
NCSIS Transcript Webinar: Friday, September 5th, 3:00 pm
NCSIS Academic Planning Webinar: Tuesday, September 9th, 1:00 pm
Additional Training Opportunities
Be sure to review the DTL Signature Events Calendar and Eventbrite for upcoming in-person and virtual regional meetings, webinars, and training sessions. These opportunities are designed to keep staff connected, informed, and supported throughout the school year.
DTL Signature Events Calendar
Eventbrite-NCSIS
*In the DTL Signature Events Calendar, use the arrows at the bottom of the screen to scroll to monthly event calendars, including upcoming NCSIS webinars!
Charter School Virtual Office Hours are offered twice a month to provide ongoing support and answer your questions.
📅 When: 2nd & 4th Thursday of each month (Date change starting in August)
⏰ Time: 9:00 AM – 10:00 AM
🔗 Join us for Bi-Monthly Charter School Support Virtual Office Hours!
NCSIS Teacher Training Information:
Please use the link below to access teacher training resources for NCSIS. Additional details can also be found at ncsis.gov.
Infinite Campus Training Resources
If you have any questions, please contact Erin Wolfhope at erin.wolfhope@dpi.nc.gov with questions!
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REMINDERS:
Back-to-School Preparation Reminders
Back to School Preparation: Verification Reminders
Please take time to verify that your data has been validated and that all information is accurate as you prepare for the new school year.
- Census Cleanup – Run the Census Validation Reports to ensure households are set up correctly, paying special attention to students who are not linked to a household.
- Navigation: Reporting > Data Validation > Data Validation Reports
- Recommended reports: (NC) Census Household Cleanup and Census Rules Report
- Third-Party Integrations – Confirm that your integrations are properly set up, especially for TIMS and School Nutrition.
Accurate household data and integrations will support smooth operations and reporting throughout the school year.
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NEW OCS 2025 Grad Plan & Title Updates
Please review the following updates in NCSIS-IC for Graduation Requirement Programs for Occupational Course of Study (OCS) students.
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NEW: 2025 NC FRCO Graduation Requirements Program for OCS students entering the 9th grade for the first time in 2025-2026 is now available in NCSIS. This is per State Board of Education approved updates in GRAD 004 policy.
- Please review the assigned Graduation Requirements Program for incoming 25-26 OCS 9th grade students.
- Navigation: Search 9th grade Student >
- In Enrollments verify 9th grade entry date is in 2025-2026
- Navigate to Student Information > Academic Planning > Programs
- Add the 2025 NC FRCO Graduation Requirements or
- If currently assigned to 2021 NC FRCO Graduation Requirements - update to the 2025 NC FRCO Graduation Requirements
- To address the issue of “OCS” printing on the official NC Transcript in the Credit Summary section:
- OCS will be replaced with FRCO (Future Ready Core) on the 2020, 2021 and 2025 Graduation Requirement Programs.
- 2020 NC FRCO Graduation Requirements
- 2021 NC FRCO Graduation Requirements
- 2025 NC FRCO Graduation Requirements
For more information on the GRAD-004 policy update, please read OCS & ECS Science Course Options* article in the Aug. 7, 2025 NCSIS Bulletin.
Please direct any questions regarding OCS to Beverly.Colwell@dpi.nc.gov, IDEA Consultant: Postsecondary Transition.
Please direct any questions regarding assigning graduation requirement programs to a student to your NCDPI Regional Professional Learning Team Consultant.
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CRDC School of Accountability
It has been determined that there is no need or requirement to enter the CRDC School of Accountability field in the Enrollment tool. DPI will be removing this field from the tool in a future release.
Please note: PSUs are still required to complete the following fields:
- Resident District
- Resident School (if known)
- Serving District
- Serving School
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CTE Updates
Important:
At this time, schools should not complete any steps related to concentrator calculation or run CTE reports.
Please do not:
- Assign CTE Academic Programs (last year’s programs remain and have not been updated for 25–26)
- Update Student Status
- Run or use the NC CTE Extract Report
Further guidance will be shared once the updates are in place. Until then, no action should be taken on concentrator status in Infinite Campus.
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Reminder: Submitting Requests for State Report Deletions
Reminder: Submitting Requests for State Report Deletions
If you're working with Infinite Campus Support on a ticket and they advise that DPI must delete a state report so it can be re-run, please remember that you must submit a ServiceNow ticket to DPI to request the deletion. DPI cannot process the request based on the IC ticket alone, as Finance approval is required for all deletions.
To ensure proper routing, please use the following steps when submitting your request:
When submitting a case to NCDPI for a State Report deletion:
- In ServiceNow, select "Report a Service Incident"
- Choose "NCSIS – Powered by Infinite Campus"
Be sure to include the following information:
- Name of the State Report
- The specific month or period to be deleted (if applicable)
- School name(s) and six-digit school number(s) (even if it's all schools)
- A brief reason for the deletion request
- The Infinite Campus Support case number
PMR Guidance:
If you are running PMR for the first time in Infinite Campus, please refer to the following resource for step-by-step instructions on resolving validation errors, generating, and submitting the report:
🔗 Principal’s Monthly Report (PMR) | NC DPI
Support Ticket Guidance: Contact Infinite Campus for: • NCSIS application/support issues • NCSIS state reporting issues Submit a case: https://support.infinitecampus.com
Contact DPI for: • NCDPI business questions • Duplicate students • Amplify/missing students • PMR or LCS deletes in Infinite Campus Submit a case: https://go.ncdpi.gov/help
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Phase II Implementation Dashboard
Reminder for Phase II SIS Coordinators Only:
Please make sure you are updating your progress on tasks weekly in the Go-Live Checklist.
Next Steps for SIS Coordinators Once access is granted:
- Navigate to the PSU Page tab in the Go-Live Checklist.
- Begin entering the progress of tasks once your production site is live.
- Use the dropdown menus to update the status of each implementation task.
- Select “Needs Support” for any tasks requiring follow-up.
- Notify your assigned SIS PL Consultant for timely assistance and guidance.
Additional Information
- The dashboard serves as a collaborative pulse check for tracking implementation milestones.
- Communications may come from both Infinite Campus and NCDPI.
- Some tasks may involve other departments and are not solely the responsibility of SIS Coordinators.
- Each PSU has a unique production timeline, so progress stages may vary.
- Regularly reviewing and updating your PSU’s checklist is strongly encouraged.
You can also view a summary of dashboard features and access steps here: NCSIS Implementation Dashboard Overview Slides
If your PSU has not yet submitted the Dashboard Access Request Survey or has not received access, please complete the survey as soon as possible to ensure access is granted:Phase II Dashboard Access Request Survey
SIS Coordinators may also share access to the PSU Go-Live Checklist spreadsheet directly with additional team members, as needed.
Thank you for your continued partnership and dedication to a successful NCSIS rollout. Please reach out to your assigned SIS PL Consultant if you have any questions or need additional support.
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Releasing Records
During the Records Transfer process, a request is sent to the previous school to release records. If you receive the request, please make sure to do the following steps BEFORE you choose to Release Records.
- Ensure that the Records Transfer from the school prior to yours has been completed, if appropriate, so that your historical record for this student is complete
- Verify that all information has been entered for the student
- Print any needed reports
- End the student’s enrollment (either as a typical withdrawal or as a No Show)
For full instructions, refer to the End Enrollment Checklist.
Please process all records transfer requests within 48 hours, whenever possible, to avoid delays.
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Charter School Corner
Upcoming Charter School SIS Trainings
Bi-Monthly Charter School SIS Support Office Hours - DATE CHANGE starts in August!
Charter Connect In-Person Meeting
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If you were not able to join us in person this month, please click on this link for the notes from all of our meetings in 2025
Charter schools now have a dedicated SIS professional contact!
Jennifer Fogleman is your dedicated NCSIS Professional Learning Consultant for Charter Schools.
Jennifer brings a wealth of experience in the Student Information System (SIS) and is committed to providing you with the same high level of service you've come to expect from our team.
To reach Jennifer: jennifer.fogleman@dpi.nc.gov
The NCSIS Professional Learning Consultant team is here to support you, please don't hesitate to contact Jennifer if you have any questions or concerns.
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SIS EOY Timeline SY 24-25
The Phase II timeline includes the status of key tasks and identifies items that will be added by NCDPI after End-of-Year (EOY) processing is complete. While these tasks apply to Phase II PSUs, Phase I PSUs may also view this information for awareness.
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NCSIS Resources
PSUs have access to the Campus Community, where they can acquire product knowledge, glean tips and tricks, and engage in networking opportunities with other districts. The Campus Community offers convenient single sign-on access from the Campus system to a wealth of resources, including the knowledge base, forum discussions, learning tools, support site, upcoming events, and more.
Campus Community- contains the information you need to learn how to use Infinite Campus through product documentation, videos & simulations, study guides, forums, and much more. Whether you are a teacher, data manager, or Infinite Campus user, you will find the learning resources in a clearly defined pathway for a seamless transition from PowerSchool.
Campus Passport- is on-demand, self-paced courses that can be assigned to new and existing staff. Accessed through the Campus Community, you will find Instructor-Led Training, specific E-Learning courses, or select a learning plan based on your district role.
KnowledgeOwl: KnowledgeOwl will include articles (QRDs) that are created and updated by the SIS Professional Learning team.
NCSIS Knowledge Base | NC Department of Public Instruction
GitHub Vendor Integrations Repository: 3rd party extract formats can be found below.
GitHub Vendor Integrations Repository
Ad Hoc Filter Sharing Community: Shared google folder for Ad Hoc filters PSUs have created.Ad Hoc Community
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Naming Convention: Ad Hoc Name - PSU Name
- You’re welcome to include your email address within the document (optional).
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Permissions: You have editing access—please proceed with caution!
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PII: Do not upload any PII to the shared folder
NCSIS Crosswalk Document- will contain Infinite Campus and PowerSchool terms with their meanings to assist users with learning the new NCSIS terminology. This is a working document and will be updated regularly. NCSIS Crosswalk Document
IC Role Specific Resources- can be viewed by clicking on http://ncsis.gov, go to the Phase I PSU’s tab and scroll to the IC Role Specific Resources section. It Includes information for specific staff roles, as well as a guide for parents & students.
Webinar Recording Links and FAQs- can be found at http://ncsis.gov under the Professional Learning tab. Please check for recently added webinars.
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Requesting Technical Support Points of Contact
Please review the information below on how to submit support tickets:
Contact Infinite Campus for assistance with:
NCSIS Application/Support Issues
Submit a case: https://support.infinitecampus.com
Contact DPI for assistance with:
- NCDPI Business Questions
- Duplicate Students
- Amplify/Missing Students
- PMR Deletes in Infinite Campus
Submit a request: https://go.ncdpi.gov/help
For additional technical support contacts, please refer to the document below:Requesting Help
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