WHAT'S NEW!
- Back to School Preparation Reminders*
- CTE Updates*
- CRDC School of Accountability*
- New Arts Education Scheduling Quick Guide*
- Teacher Tips*
- Amplify Information*
- Upcoming Training Information*
- Master Course Code List & Course Code Manual Updated*
REMINDERS:
- Ad Hoc Reporting
- Infinite Campus Help Link
- Disabled Local Administrator Accounts
- Phase II Implementation Dashboard
- FERPA Reminder
- NCBOLD Recap
- NCSIS 3rd Party Office Hours
- Releasing Records
- Charter School Corner
- Accessing North Carolina Historical Student Data (NCHSD)
- Knowledge Owl
- Parent Portal Self-Service Tool
- SIS EOY Timeline SY 24-25
- NCSIS Resources
- Requesting Technical Support Points of Contact
- Want to Stay in the Loop?
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*indicates new or updated information
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WHAT'S NEW!
Back to School Preparation Reminders*
Back to School Preparation: Verification Reminders
Please take time to verify that your data has been validated and that all information is accurate as you prepare for the new school year.
- Census Cleanup – Run the Census Validation Reports to ensure households are set up correctly, paying special attention to students who are not linked to a household.
- Navigation: Reporting > Data Validation > Data Validation Reports
- Recommended reports: (NC) Census Household Cleanup and Census Rules Report
- Third-Party Integrations – Confirm that your integrations are properly set up, especially for TIMS and School Nutrition.
Accurate household data and integrations will support smooth operations and reporting throughout the school year.
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CTE Updates*
Important:
At this time, schools should not complete any steps related to concentrator calculation or run CTE reports.
Please do not:
- Assign CTE Academic Programs (last year’s programs remain and have not been updated for 25–26)
- Update Student Status
- Run or use the NC CTE Extract Report
Further guidance will be shared once the updates are in place. Until then, no action should be taken on concentrator status in Infinite Campus.
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CRDC School of Accountability*
It has been determined that there is no need or requirement to enter the CRDC School of Accountability field in the Enrollment tool. DPI will be removing this field from the tool in a future release.
Please note: PSUs are still required to complete the following fields:
- Resident District
- Resident School (if known)
- Serving District
- Serving School
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NEW OCS 2025 Grad Plan & Title Updates*
Please review the following updates in NCSIS-IC for Graduation Requirement Programs for Occupational Course of Study (OCS) students.
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NEW: 2025 NC FRCO Graduation Requirements Program for OCS students entering the 9th grade for the first time in 2025-2026 is now available in NCSIS. This is per State Board of Education approved updates in GRAD 004 policy.
- Please review the assigned Graduation Requirements Program for incoming 25-26 OCS 9th grade students.
- Navigation: Search 9th grade Student >
- In Enrollments verify 9th grade entry date is in 2025-2026
- Navigate to Student Information > Academic Planning > Programs
- Add the 2025 NC FRCO Graduation Requirements or
- If currently assigned to 2021 NC FRCO Graduation Requirements - update to the 2025 NC FRCO Graduation Requirements
- To address the issue of “OCS” printing on the official NC Transcript in the Credit Summary section:
- OCS will be replaced with FRCO (Future Ready Core) on the 2020, 2021 and 2025 Graduation Requirement Programs.
- 2020 NC FRCO Graduation Requirements
- 2021 NC FRCO Graduation Requirements
- 2025 NC FRCO Graduation Requirements
For more information on the GRAD-004 policy update, please read OCS & ECS Science Course Options* article in the Aug. 7, 2025 NCSIS Bulletin.
Please direct any questions regarding OCS to Beverly.Colwell@dpi.nc.gov, IDEA Consultant: Postsecondary Transition.
Please direct any questions regarding assigning graduation requirement programs to a student to your NCDPI Regional Professional Learning Team Consultant.
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New Arts Education Scheduling Quick Guide*
A new Arts Education Scheduling Quick Guide is available to support SIS Coordinators and school data managers. This resource condenses key policies from the Arts Education Course Manual into an easy reference, covering placement flexibility, repeat credit, honors weighting, scheduling codes, and graduation requirements. The guide is designed to reduce confusion and ensure consistent scheduling practices across schools.
Access the guide here: Arts Education Scheduling Quick Guide
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Amplify Information*
SIS Coordinators: Please share the information below with your school leaders regarding upcoming Amplify office hours.
Leaders, register now! Preparing for BOY Office Hours:
After attending or reviewing the recording of the webinar, Amplify will host weekly office hours to support districts and charters with additional questions. Please be sure to review the webinar information and the enrollment section on the Amplify site prior to joining these sessions.
Office Hours, join here:
- Friday, August 29th, 12:00 pm – 12:30 pm
Recordings of Previous Sessions: Preparing for BOY Recording & Slide deck
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Upcoming Training Information*
Upcoming Training Sessions & Webinars:
Back-to-School Regional Check-Ins: Back-to-School Check-Ins will be held regionally next week. Please check Eventbrite for your region’s registration link and secure your spot.
NCSIS PMR Validation Webinar: Wednesday, August 27th, 11:30 am
NCSIS Transcript Webinar: Friday, September 5th, 3:00 pm
NCSIS Academic Planning Webinar: Tuesday, September 9th, 1:00 pm
Additional Training Opportunities
Be sure to check the DTL Signature Events Calendar* or Eventbrite for upcoming in-person and virtual regional meetings and training sessions. Don’t miss out on valuable opportunities to connect, learn, and stay informed!
DTL Signature Events Calendar
Eventbrite-NCSIS
*In the DTL Signature Events Calendar, use the arrows at the bottom of the screen to scroll to monthly event calendars, including upcoming NCSIS webinars!
Charter School Virtual Office Hours are offered twice a month to provide ongoing support and answer your questions.
📅 When: 2nd & 4th Thursday of each month (Date change starting in August)
⏰ Time: 9:00 AM – 10:00 AM
🔗 Join us for Bi-Monthly Charter School Support Virtual Office Hours!
NCSIS Teacher Training Information:
Please use the link below to access teacher training resources for NCSIS. Additional details can also be found at ncsis.gov.
Infinite Campus Training Resources
If you have any questions, please contact Erin Wolfhope at erin.wolfhope@dpi.nc.gov with questions!
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Master Course Code List & Course Code Manual Updated*
NCDPI has published version 8a for the 2025–2026 Master Course Code List with the following updates:
- To assist PSUs, a new Credit Group-Type column has been added to the Master Course Code List.
- The following standard course codes were corrected to show a GPA Added Value of “0” on the spreadsheet:
- CL202X0 Digital Media I
- WA082X0 CTE Apprenticeship HLTH
- WI152X0 CTE Internship STEM
PSUs using these courses should please check that in Grading Tasks ( Grading & Standards > Course Masters > Grading Tasks), the Score Group is correctly set to the NC 4 pt Scale.
Course Code Manual Updated: The CCP Course Code guidance link in the Course Code Manual was previously reported as broken. This has now been corrected, and the updated manual is available at the link below.
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REMINDERS:
Ad Hoc Reporting
Updated Resource: Ad Hoc Reporting in Infinite Campus
Please review the recently updated Infinite Campus Knowledge Base article on Ad Hoc reporting options. This resource provides guidance on the available report types, their capabilities, and considerations for choosing the right option for your needs.
https://kb.infinitecampus.com/help/scope-of-support#ad-hoc-reporting
Infinite Campus Help Link
Infinite Campus has observed that users—including parents, staff, and other stakeholders—are going directly to the Infinite Campus public website to seek support. Many of these users are completing the “Contact Us” form, which is intended for the sales and marketing team to capture interest in the Infinite Campus product, not to provide technical assistance. This route can delay the support process, as requests are routed through multiple parties before reaching the correct PSU contacts.
To reduce delays and ensure parents and staff receive support directly from the PSU, Infinite Campus recommends customizing the Help link in Infinite Campus. PSUs can replace the default Infinite Campus link and message with their own contact information or support resources. Options include:
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System Support Email Address or
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Custom Message with a link to an external form and a System Support Email Address, or
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Custom Message with a System Support Phone Number
You can also remove the Infinite Campus link entirely if desired. This change allows PSUs to direct users to their preferred support channels, reducing the number of misrouted requests.
Example:
The default Help link message can be personalized to include the PSU’s phone number, support email, or a link to an online help request form.
More Information: Full instructions for customizing the Help link can be found here: https://kb.infinitecampus.com/help/login-page-preferences#help-all-login-pages
Disabled Local Administrator Accounts
If your local administrator account (local authentication) was disabled, and you had items connected to that account (ad hoc filters, letters, etc), you can put a ticket into Infinite Campus to have them copied to another account.
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Phase II Implementation Dashboard
Reminder for Phase II SIS Coordinators Only:
Please make sure you are updating your progress on tasks weekly in the Go-Live Checklist.
Next Steps for SIS Coordinators Once access is granted:
- Navigate to the PSU Page tab in the Go-Live Checklist.
- Begin entering the progress of tasks once your production site is live.
- Use the dropdown menus to update the status of each implementation task.
- Select “Needs Support” for any tasks requiring follow-up.
- Notify your assigned SIS PL Consultant for timely assistance and guidance.
Additional Information
- The dashboard serves as a collaborative pulse check for tracking implementation milestones.
- Communications may come from both Infinite Campus and NCDPI.
- Some tasks may involve other departments and are not solely the responsibility of SIS Coordinators.
- Each PSU has a unique production timeline, so progress stages may vary.
- Regularly reviewing and updating your PSU’s checklist is strongly encouraged.
You can also view a summary of dashboard features and access steps here: NCSIS Implementation Dashboard Overview Slides
If your PSU has not yet submitted the Dashboard Access Request Survey or has not received access, please complete the survey as soon as possible to ensure access is granted:Phase II Dashboard Access Request Survey
SIS Coordinators may also share access to the PSU Go-Live Checklist spreadsheet directly with additional team members, as needed.
Thank you for your continued partnership and dedication to a successful NCSIS rollout. Please reach out to your assigned SIS PL Consultant if you have any questions or need additional support.
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FERPA Reminder
Please be mindful of FERPA when sending communications that include student information. Avoid sharing personally identifiable information (PII) through unsecured channels and ensure you're following all data privacy guidelines.
Thank you for helping protect student privacy!
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NCBOLD Recap
Did You Miss NCBOLD? No worries — we’ve got you covered! 🎉
You can still access the opening slide deck and explore all the great resources shared during NCBOLD by visiting the links below:
Catch up on what you missed and keep the learning going!
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NCSIS 3rd Party Office Hours
Do you have questions about Third-Party Apps? Join us for NCSIS Open Office Hours!
SIS Coordinators and CTO’s are invited to attend open office hours to ask questions, troubleshoot issues, and receive support related to third-party applications and system integrations.
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Weekly Sessions: July 10th – August 28th
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Wednesdays: 8:30 – 9:30 AM
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Thursdays: 3:00 –4:00 PM
Registration available via Eventbrite!
3rd Party Office Hours Registration
Infinite Campus Data Extract and Integration Support Form
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Releasing Records
During the Records Transfer process, a request is sent to the previous school to release records. If you receive the request, please make sure to do the following steps BEFORE you choose to Release Records.
- Ensure that the Records Transfer from the school prior to yours has been completed, if appropriate, so that your historical record for this student is complete
- Verify that all information has been entered for the student
- Print any needed reports
- End the student’s enrollment (either as a typical withdrawal or as a No Show)
For full instructions, refer to the End Enrollment Checklist.
Please process all records transfer requests within 48 hours, whenever possible, to avoid delays.
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Charter School Corner
Upcoming Charter School SIS Trainings
Bi-Monthly Charter School SIS Support Office Hours - DATE CHANGE starts in August!
Charter Connect In-Person Meeting
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If you were not able to join us in person this month, please click on this link for the notes from all of our meetings in 2025
Charter schools now have a dedicated SIS professional contact!
Jennifer Fogleman is your dedicated NCSIS Professional Learning Consultant for Charter Schools.
Jennifer brings a wealth of experience in the Student Information System (SIS) and is committed to providing you with the same high level of service you've come to expect from our team.
To reach Jennifer: jennifer.fogleman@dpi.nc.gov
The NCSIS Professional Learning Consultant team is here to support you, please don't hesitate to contact Jennifer if you have any questions or concerns.
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Accessing North Carolina Historical Student Data (NCHSD)
North Carolina Historical Student Data (NCHSD):
The North Carolina Historical Student Data (NCHSD) application allows authorized users to access transcripts and cumulative folder reports for students who graduated prior to 2014 and whose records are not in NCSIS. Please see the link below for instructions on how to access and use the NCHSD.
IAM QRD: Accessing NC Historical Student Data
Parent Portal Self-Service Tool
Enabling the Parent Portal Self-Service Tool
If you would like to enable the Parent Portal Self-Service tool after your production site is live, follow the steps below:
- Log in to Infinite Campus.
- Navigate to School and District Settings > District Information.
- Check the box for Allow Portal GUID Self Service.
Once enabled, the associated schools will appear within 24 hours. This tool allows parents to create their own portal accounts, streamlining access to student information.
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SIS EOY Timeline SY 24-25
The Phase II timeline includes the status of key tasks and identifies items that will be added by NCDPI after End-of-Year (EOY) processing is complete. While these tasks apply to Phase II PSUs, Phase I PSUs may also view this information for awareness.
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NCSIS Resources
PSUs have access to the Campus Community, where they can acquire product knowledge, glean tips and tricks, and engage in networking opportunities with other districts. The Campus Community offers convenient single sign-on access from the Campus system to a wealth of resources, including the knowledge base, forum discussions, learning tools, support site, upcoming events, and more.
Campus Community- contains the information you need to learn how to use Infinite Campus through product documentation, videos & simulations, study guides, forums, and much more. Whether you are a teacher, data manager, or Infinite Campus user, you will find the learning resources in a clearly defined pathway for a seamless transition from PowerSchool.
Campus Passport- is on-demand, self-paced courses that can be assigned to new and existing staff. Accessed through the Campus Community, you will find Instructor-Led Training, specific E-Learning courses, or select a learning plan based on your district role.
KnowledgeOwl: KnowledgeOwl will include articles (QRDs) that are created and updated by the SIS Professional Learning team.
NCSIS Knowledge Base | NC Department of Public Instruction
GitHub Vendor Integrations Repository: 3rd party extract formats can be found below.
GitHub Vendor Integrations Repository
Ad Hoc Filter Sharing Community: Shared google folder for Ad Hoc filters PSUs have created.Ad Hoc Community
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Naming Convention: Ad Hoc Name - PSU Name
- You’re welcome to include your email address within the document (optional).
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Permissions: You have editing access—please proceed with caution!
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PII: Do not upload any PII to the shared folder
NCSIS Crosswalk Document- will contain Infinite Campus and PowerSchool terms with their meanings to assist users with learning the new NCSIS terminology. This is a working document and will be updated regularly. NCSIS Crosswalk Document
IC Role Specific Resources- can be viewed by clicking on http://ncsis.gov, go to the Phase I PSU’s tab and scroll to the IC Role Specific Resources section. It Includes information for specific staff roles, as well as a guide for parents & students.
Webinar Recording Links and FAQs- can be found at http://ncsis.gov under the Professional Learning tab. Please check for recently added webinars.
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Requesting Technical Support Points of Contact
Please review the information below on how to submit support tickets:
Contact Infinite Campus for assistance with:
NCSIS Application/Support Issues
Submit a case: https://support.infinitecampus.com
Contact DPI for assistance with:
- NCDPI Business Questions
- Duplicate Students
- Amplify/Missing Students
- PMR Deletes in Infinite Campus
Submit a request: https://go.ncdpi.gov/help
For additional technical support contacts, please refer to the document below:Requesting Help
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