MSP Newsletter, March 2020

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MSP works to minimize risks from COVID-19 virus

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Minneapolis-St. Paul International Airport has been working aggressively to help keep the traveling public safe from the COVID-19 virus.

You can read more about the details of the airport's actions here.

Frequently Asked Questions and answers about recent changes in services at the airport can be found here.

Plan ahead for Hwy. 5 construction project in front of MSP

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Starting in April, major roadwork will occur on Hwy. 5, which provides access to MSP Airport's Terminal 1.

Road resurfacing, along with ramp and bridge repair, will lead to detours and delays for airport travelers. 

The Minnesota Department of Transportation encourages airport users to build an extra hour into their travel time to MSP. 

Detailed information about the project and strategies for navigating detours can be found at

REAL ID booth opens at MSP Airport

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Minnesota Gov. Tim Walz speaking at the announcement of a new REAL ID information booth at MSP Airport.

Minnesota air travelers flying out of MSP Airport’s Terminal 1 can save themselves a trip to a DVS, deputy registrar or driver’s license agent office and apply for their REAL ID at the airport.

The Minnesota Department of Public Safety Driver and Vehicle Services division (DPS-DVS) has opened a REAL ID office inside Terminal 1 in the Airport Mall area across from Stone Arch restaurant near the entrance to Concourse G. The goal is to provide a convenient way for air travelers to get their questions answered and apply for their REAL ID.

The office will accept REAL ID applications Monday-Friday, 9 a.m. to 5 p.m. by appointment only. Minnesotan’s can schedule their appointment for the day they fly out of Terminal 1 online at

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MSP Airport named best in N. America, fourth year running


For the fourth straight year, Airports Council International (ACI) recently named Minneapolis-St. Paul International (MSP) the Best Airport in North America in the 25-40 million passenger category.

Airports are scored based on customer surveys conducted at airports in 91 countries around the world. Customers answer questions about 34 key performance indicators to measure their satisfaction with their airport experience. Surveys are conducted through ACI’s Air Service Quality program, the industry’s leading airport customer experience benchmarking tool.

“It is gratifying that year after year travelers rate Minneapolis-St. Paul International higher than any other airport of its size in North America and among the very best in the world,” said Metropolitan Airports Commission CEO Brian Ryks. “I credit MSP’s continued strong performance not only to the very talented workforce at the Metropolitan Airports Commission, but also to the effective partnerships the Commission has built with airlines, concessionaires, federal agencies, the Airport Foundation MSP and many other organizations operating MSP. At the end of the day, MSP stands out because of the 21,000 people who work there, take pride in their airport and provide the high quality experience travelers want.”


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Shopping and dining options refreshed at MSP


Your shopping options just broadened at MSP Airport, where a new women’s boutique is now catering to the trendy traveler every day of the week.

Atelier (pronounced a-tuh-lee-a), means an artist’s studio or workshop in French. And you’ll be able to design your own masterpiece with the store’s selection of clothing and accessories.

The casual offerings of Atelier feature denim, comfortable knits and easy jackets. The boutique also carries a selection of smart separates, including boucle jackets, pencil skirts, silken blouses and hosiery. Kendra Scott jewelry and statement accessories add a finishing touch.  

At the front of the store, which is located on the Airport Mall at Terminal 1, new outfits are spotlighted each week, providing shoppers with inspiration based on the latest trends. The store is fun and breezy with a spacious dressing room and interesting finds.

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Just down the mall, the relocated Sports MN store is now open and ready to meet all your sports-themed needs for clothing and gifts.

Sports MN offers professional sports branded wear for all your Minnesota favorites, including the Minnesota United, the Gophers, Twins, Vikings, Timberwolves, the Wild and vintage Minnesota North Star sportswear.

A mix of jerseys, t-shirts and hoodies are available for the various teams, along with caps and gifts that include everything from golf balls to plush throws and baby bibs.

You’ll also find Herschel Supply Co. backpacks, fanny packs and wallets.

Stop into Sports MN the next time you’re at MSP, located near the north end of the Airport Mall at Terminal 1.

After you’re done shopping, stop over to Smack Shack – also on the Airport Mall – for one of their new Nordic Waffles.

Smack Shack is best known for its seafood fare, but the delectable breakfast treat-made-meal is available throughout the day in various forms. Nordic Waffle is a local darling—making a name for themselves at the Minnesota State Fair. Waffle varieties include a delicious Lobster Mac and Cheese, Cinna Sugar Butter, and meatier options that pair eggs and cheddar with ham, bacon or sausage. They’re available for dine-in or to-go for travelers in a rush.

Smack Shack is located on the Airport Mall, just steps from the entrances to Concourses F and G.

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MSP wins accolades for customer service; concessions honored


MSP Airport’s top-notch customer service received some accolades recently when it was recognized with the “Best Customer Service Award” by Airport Experience News.

“Receiving the Best Customer Service Award is recognition for all of the MSP employees who go above and beyond every day to help passengers,” said Eric Johnson, director of commercial management and airline affairs for the Metropolitan Airports Commission, which operates MSP. “We couldn’t be more pleased.”

Airport Experience News is a trade group that brings together key decision-makers and executives from airports around the country. MSP won the 2020 customer service award in the large airport category.

Two concessions at MSP also won awards at Airport Experience’s annual conference, held recently in Denver.

The “Best Local-Inspired Store Award” went to the Prince store, run by Airport Retail Group at MSP. The store at Terminal 1 delights shoppers with clothing, recordings and gifts branded and inspired by Prince, the late musical star and a native of Minneapolis.

The “Best Dining Award” went to the Hi-Lo Diner, a retro favorite operated by Areas and its joint venture partner, Aero Service Group.  Hi-Lo is located on MSP’s Concourse F at Terminal 1. Since its opening early in 2019, the restaurant has brought passengers excellent malts and shakes and a very popular all-day breakfast menu.

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