June CES Scoop - HMIS Outage Dates Changing

Hennepin County, Minnesota sent this bulletin at 06/19/2024 09:40 AM CDT

HMIS Outage Dates Changing

The go live date for the transition to ClientTrack (the new HMIS software) is getting pushed to the end of July.

The previously scheduled HMIS outage (which was in late June) is also getting pushed back.

Specific dates have not been set for the HMIS outage.

Subscribe to the MN HMIS Newsletter for updates, which is published by the Institute for Community Alliances, our HMIS Administrator.

You can also visit this webpage for the latest information on the transition.

There are a number of steps Housing Providers are expected to take after getting a referral, and while working with a client.

Here are some of the expectations:

Acknowledge the referral in HMIS within 2 business days.
Within 1 day of getting the referral, reach out to make contact with the client.
If you get no response after 24 hours, reach out to alternative contacts.
Attempt to make contact for 5 business days.
If you don't make any contact, remove the client from the priority list.
Remain in contact weekly with the household during intake and housing search.
Complete intake within 1 month of getting the referral.
If you lose contact with the client during the housing search, diligently try to get back in contact for 30 days.