Workday Day One: Lessons Learned

Recent "reports to" changes are backlogged in Workday due to the recent HR transactions blackout. Supervisors must continue to use the Praxis Chain of Command application to update an employee's supervision. HR Services uses those requests to update an employee's supervisor in Workday. Supervisors should not initiate a "change job" or "move worker" action for the employee in Workday.  

Logging in to Workday requires employees use their OKTA credentials, which should be your MCSO email address and network password. Haven't set up your OKTA account yet? Consult the MCSO - OKTA MultiFactor Authentication Setup information distributed by the IT Bureau. 

Using a timeclock requires the employee to enter their unique Employee ID number. MCSO HR has been notified that some Employee IDs are not working when employees attempt to clock in/clock out. Employees who had used a clock in the last 60 days were pre-activated for Workday clocks. Employees experiencing difficulties with clocks accepting their Employee ID should contact MCSO Payroll, preferably via email, for assistance.

Maricopa County OET will be installing the remainder of our Workday timeclocks over the next couple of weeks.  

Timekeepers experiencing functionality issues within Workday should contact MCSO Payroll, preferably via email, for assistance with ensuring the appropriate role/access is enabled.

When editing a timecard, Workday requires that the editor include both the in AND out punch time; therefore, timecard edits can only be completed after the employee's shift has concluded. 

If installing the Workday app on a mobile device, follow the instructions in the app to link to the County's organization id for the production environment (which is Maricopa). Thereafter, logging in to the Workday app requires employees to select the OKTA SSO sign-on option and use the same credentials they use to log in to the MCSO OKTA application. MCSO IT will soon make the Workday app available in the Company Portal for easy access. 

Reminder - advanced approval from supervisors is required to use the app to clock in/out.