COVID-19: CQC update for adult social care providers

care quality commission

The independent regulator of health and social care in England

COVID-19 Update


6 May 2020


A weekly update for providers and professionals working in adult social care, sharing the latest guidance on COVID-19 and CQC's approach during this period.

Updating CQC on the impact of COVID-19

We recently wrote to all registered adult social care providers setting out our approach to data collection during the COVID-19 pandemic to understand its impact on the people you care for, your workforce, and your ability to deliver services. 

Thank you for your support so far. We've had a great response rate to the 'Updating CQC on the impact of COVID-19' online form, with 57% of providers completing the form each day and over 70% completing it at least once. However, to ensure this data is as valuable as possible, we need all providers to complete the update.

We are aware of a fault which caused a delay in issuing the daily reminder emails to homecare providers, resulting in some emails being received late in the evening. This was a global Microsoft issue and is now resolved, and we apologise for any inconvenience this may have caused. Homecare providers should now receive their email by 10.30am each day. The reminder emails include a link which is unique to your location ID – you can bookmark this so that you don't have to wait for the reminder and can complete the tracker at a time that suits you. 

Please contact us if you have any queries or concerns.

New app for adult social care workers in England

A new dedicated app for the adult social care workforce in England has been launched to support staff on-the-go through the coronavirus pandemic. The Care Workforce app, developed with NHSX and NHS Business Services Authority will be introduced under the new CARE brand and will act as a single digital hub for social care workers to access relevant updates, guidance, support and discounts from their phone.

The app is available for download from on Apple and Android supported smartphones, or can be accessed by browsers on any device. Download the app now or search 'Care Workforce' on Google Play or the App Store.

Food offers for ASC staff and providers

NHSX and CQC have been working together to identify and disseminate priority food offers for social care staff. We are pleased to be highlighting a number of offers at retailers including Iceland, Morrisons, and Food to care. 

We are contacting registered managers individually with more details about the offer from Iceland, and more details are available here.

New guidance on verification of death

Guidance has been published that clarifies existing practice for verifying deaths outside of hospitals and providing a framework for safe verification of death during the coronavirus emergency.

How CQC is supporting testing for coronavirus in the adult social care sector

At the request of the Department of Health and Social Care, we have, since 9 April, been providing administrative support to enable testing for coronavirus (COVID-19) in the adult social care sector.

Initially we provided a mechanism to enable providers to refer their staff for testing at a number of drive-through locations nationwide, prior to the launch of a national portal to enable employees and staff to organise this directly. We have also supported a pilot to enable care homes to order testing kits for their residents. 

Although the facilitation of testing is outside of our statutory functions, we took the decision to support this vital work on an interim basis in recognition of the value we could add due to our relationships with registered adult social care providers. The Department of Health and Social Care provides the clinical framework for safe testing of residents; eligibility for tests; and the plans for rollout across the whole adult social care sector. Visit our website for more information.  

CQC guidance for providers

We have published new guidance for providers on:

Visit our website for the latest information on any changes to the way we work during the COVID-19 outbreak, including answers to frequently asked questions from adult social care providers. 


Give feedback on care  

It is more vital than ever that we hear people’s experiences of care during the COVID-19 emergency,and we have seen a significant drop in people using our Give feedback ocare service.

From June, we’ll be launching a public campaign as part of our Emergency Support Framework to encourage people to feedback on care, working with Healthwatch,Experts by Experience, people who use services and voluntary and community organisations. 

We want to encourage people who use services and those working in health and care to report poor care to give us their insight into what people are actually experiencing during this time. We want to hear about good care too so we can celebrate it and share good practice.

In Mid-May we will be testing some small-scale digital advertising to encourage people to feed back.

Ahead of the campaign starting, please encourage people working in and using your care to share their feedback. We want to hear about all types of experience – whether they’re to do with coronavirus or not.  

Managing a fall that may require an ambulance during the COVID-19 pandemic

The National Falls Prevention Coordination Group, in partnership with members including the National Care Forum and the Registered Nursing Home Association, has developed a poster which contains advice for care homes about what to do in the event of a fall during the COVID-19 pandemic. 

Download the poster

Skills for Care: advice and support for frontline managers

Skills for Care have a number resources available to support registered and frontline managers who are managing CQC regulated adult social care services. 

An advice line is available to help managers access the latest information, resources, funding, online learning and other opportunities provided by Skills for Care and can also signpost to the latest guidance and advice produced by other agencies. The advice line is open from 9am-5pm, Monday to Friday on 0113 241 1260.

Other support options include a series of 30-minute webinars on a range of topics, with new webinars being developed as issues and priorities emerge during the crisis, a Facebook group for registered managers, and peer-led local networks for registered managers which continue to meet virtually. 

Visit the Skills for Care website to find out more.

How to check the identity of a CQC inspector

If you are contacted by someone claiming to be a CQC inspector who tries gain access to services or information please:

  • consider whether they are asking you for information we should already have (such as the name of your registered manager).
  • bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

Visit our website for further information.

All CQC offices are closed - please do not send post

Useful guidance

Accessibility resources to help you communicate about COVID-19

Further information


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Keep up with our work with professionals and provider organisations in England by following us on Twitter @CQCProf