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November 20, 2025

In This Issue

• Introduction
• System Benefits & Features
• Future State Processes & Guidance
• Resources
• Talking Points for Staff/Members
• Support

Introduction

^{All Employers |  All Insurance Benefits}

Welcome to My Benefits Employer News, a newsletter to keep you informed about ETF’s new insurance administration system. Save time by only reading the articles relevant to you—the first line of each article identifies which employers and benefits the article applies to. View previous issues.

System Benefits & Features

Connecting the Member and HR Administrator Experience

^{All Employers |  All Benefits}

When My Insurance Benefits launches, members and employers will experience two different views of the same system. The member experience is designed to do two things:

• Provide 24/7 access to coverage information, and
• Walk them through benefit enrollments step by step.

Whether a member accesses the system during initial enrollment, open enrollment, or a qualifying life event (marriage, divorce, birth of a child, etc.), the member is prompted to consider each available coverage and to submit the required documentation.

After a member takes action in My Insurance Benefits, it triggers a task for HR administrators. From the HR administrator view, a list of tasks allows the employer to see their required steps to review and approve the member change(s). HR administrators may also search for member information, monitor enrollment periods, approve or deny member requests, and view reports to help manage their benefits programs.

Future State Processes & Guidance

My Insurance Benefits Launch Will Change Active Employee Death Process

^{All Employers | All Benefits}

When My Insurance Benefits launches in July 2026, employers will no longer need to call ETF to report an active employee death for insurance purposes. Instead, employers will share this information through the Employer Transaction Application (ETA). Also, employers and members may use the Dependent Death QLE within My Insurance Benefits to report an active-employee dependent’s death; reports of retiree deaths and retiree dependent deaths should be directed to call ETF. Employers will continue to report an active-employee death via WRS Account Update.

Important Reminder: Continue Tracking Employee Updates

^{Local & Non-STAR Employers | All Insurance Benefits}

Please continue to track updates to employee demographic and eligibility information, new hires, and employee terminations. Once the Employer Transaction Application (ETA) is available, ETF will require all employers to update this information so that your employees’ information is accurate for the My Insurance Benefits 2026 launch. Watch for details and plan to attend a demonstration to walk through the ETA functionality.

Resources

Insurance Administration System Employers Web Page

^{All Employers |  All Insurance Benefits}

The Insurance Administration System (IAS) employers web page offers an overview of My Insurance Benefits functionality. It is also a useful resource to help employers:

• Locate a past issue of My Benefits Employer News,
• Learn how to use multi-factor authentication,
• View a My Insurance Benefits Member Experience video, and
• Direct your employees to access an online WRS Statement of Benefits.

We expect this resource to grow with further offerings as the My Insurance Benefits all-employer launch approaches.

Release Notes for My Insurance Benefits and the ETA

^{All Employers |  All Insurance Benefits}

Monthly release notes are available to provide a quick overview of recent updates, enhancements, and fixes made to My Insurance Benefits, the Employer Transaction Application, and other tools you will use with the new insurance administration system. Visit the Release Notes page to view planned releases.  

Frequent Questions

^{All Employers |  All Benefits}

Talking Points for Staff/Members

Talking Points to Share with Your Staff

^{All Employers |  All Benefits}

• When My Insurance Benefits is live, you will have 24/7 access to coverage information regarding your ETF-administered insurance benefits.
• My Insurance Benefits will walk you through the insurance benefit enrollment process.

Support

ETF will continue to provide more detail on the above, communicate additional changes, and ensure you are prepared for the transition.

Local Employers: If you need support related to My Insurance Benefits, please contact ETF’s employer liaisons at ETFSMBIASEmployerSetupQuestions@etf.wi.gov.

State Employers: If you need support related to My Insurance Benefits, please contact the IAS Project Manager with whom you currently work.

The information in this publication represents the state of the Insurance Administration System Program at the time of this writing. This is an active program; therefore information is subject to change according to ongoing discovery and testing.