Managing Utility Bills during COVID-19 Pandemic

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Washington Utilities & Transportation Commission

– May 6, 2020 –

Managing Utility Bills during COVID-19 Pandemic

The Utilities and Transportation Commission (UTC) has resources available for consumers during the COVID-19 pandemic. Consumer protection specialists are available to answer questions and concerns or take complaints regarding utility companies at 1-888-333-9882. You can also visit to access online complaint forms, get consumer information, energy savings tips and the latest COVID-19 response information.

Latest Consumer Updates:

  • Inslee has extended the ratepayer assistance proclamation that prohibits all energy, telecommunications, and water utilities in Washington from disconnecting residential services and from charging late payment or reconnection fees until May 31. If you are facing a utility disconnection, contact your utility or the UTC.
  • Several utility companies have expanded bill assistance programs for customers. Customers who have been impacted by the COVID-19 pandemic and need assistance should reach out directly to their utility companies:
  • Shutting off lights, fixing leaky faucets and adjusting your thermostat can help conserve energy and provide substantial savings on monthly budgets.
  • Need to stay connected? Contact your telephone company or a participating wireless company about Lifeline, a federally funded program offering discounts on phone service for qualifying low-income individuals.

Need the information in a different format? Call 800-833-6384 or 711 for Text Teletype (TTY) format.

Managing Utility Bills during COVID-19 pandemic