This advertisement is to create a list that will be used to fill Customer Service Representative, Technical (CSRT) vacancies at Tacoma Public Utilities for one year.

Tacoma Public Utilities provides services that are vital to your quality of life.  You can learn more about Tacoma Public Utilities in our Quick Facts. CSRTs also support the City of Tacoma's Wastewater, Surface Water and Solid Waste utilities.  You can learn more about the City of Tacoma's utility services on our Environmental Services page.

This is the second level in the Customer Service Representative series. CSRT's perform technical customer service duties including interviewing and assisting customers in person and by telephone, computing and processing billings, resolving complex billing issues which may involve research, auditing and/or advanced record corrections. CSRTs act as technical specialists in interpreting and applying procedures to resolve complex issues, complaints, inquiries and customer service problems while maintaining appropriate confidentiality. Incumbents in this classification typically act as subject matter experts in performing specialized or technically advanced customer service functions.