Be Aware That the Utility Billing Payment System Will Be Temporarily Offline
Due to a software upgrade, Redmond’s online and phone payment systems for utility billing will be unavailable starting Wednesday, April 17, and will remain offline until Monday, April 22. No late fees will be charged during this period, and you may still make payments by mailing a check or visiting City Hall in person. Customers with autopay will not be affected, and any autopayments scheduled between April 17 and 22 will process as normal on April 22. Billing specialists will not be available on Friday, April 19, but you may leave a voicemail and they will respond. If you have a water-related emergency, please dial 425-556-2500.
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