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CVS Health is alerting customers about recent phone calls made by scammers who are posing as pharmacy representatives. In this case the scammers spoof a CVS Pharmacy's phone number. The scammer then offers the call recipient a chance to order drugs or buy medical services.
Helping beneficiaries who received a call from a CVS Pharmacy scammer
What to tell a beneficiary if they received a call and did not provide any personal information, like their Medicare ID:
- If you receive a call from a number you don’t recognize, don’t answer.
- If you answer and you realize it is a scam, hang up and block the number.
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Follow instructions on how to block calls depending on the type of phone you have.
What to say, if a beneficiary provided personal information or money to a scammer:
- If you shared your social security number, report it online to the Federal Trade Commission.
- If you shared your Medicare ID number, call 1-800-Medicare, your Medicare Advantage plan or Part D plan as appropriate to report ID number's been compromised.
- Ask if you can get a new ID issued (only the beneficiary can make this request).
- If you gave money to the scammer, contact your local law enforcement agency to report it.
- Report the situation to Washington state Senior Medicare Patrol by calling SHIBA at 1-800-562-6900.
- Watch your Medicare Summary Notice or Explanation of Benefits for any services or items didn't request or receive.
Note: Select “send to SMP” when entering the client interaction in STARS.
For more information or answers to questions, contact Kim McKenna, SMP Coordinator at Kim.McKenna@oic.wa.gov.
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