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Date: September 10, 2019
County launches a new app to request services
(Port Orchard, WA) - Have you ever seen a pothole, a sign that is broken, or illegal dumping alongside the road? Did you want a fast and easy way to report it? Kitsap County is using a new way to help residents report problems anywhere in the County. See, Click, Fix is a free, easy-to-use app (Android or IOS) that allows residents to instantly send pictures, specific descriptions and other important information to report potholes, downed signs, traffic signals, illegal dumping and other issues that need attention. It’s also available from the desktop (www.kcowa.us/k1).
The report is sent to County staff and routed to the appropriate County Department or city agency to investigate and respond. Residents are updated through the app as their request is completed. All reports are shown on an area map. This allows users to see other reports in their area and determine if their concern has already been reported.
This really helps residents process requests,” said Jamie Linville, Supervisor for the County’s customer service center (Kitsap1). “They get real time updates on the app, engage in their community and can report problems anywhere in the County,” Linville added. The GPS location information, and being able to see problems on a map, are helpful for her staff in determining the proper response. “This helps ensure we get accurate data in the initial request, which helps us get the request routed to the correct agency,” said Linville.
The app allows users to track their request and see progress made. The software provides a dashboard that allows technicians to monitor responses to ensure timely completion. Residents can even create their own “watch area” to receive notifications about all issues reported in their community-not just the ones they report. Get the app and see the app at www.kcowa.us/k1.
You can always submit concerns through Kitsap1 (360.337.5777 or help@kitsap1.com). Kitsap1 is open 8 a.m. to 4:30 p.m., Monday through Friday.
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