Business Analyst

ABOUT THE POSITION
The Airport Division is seeking a passionate, experienced, and tech-savvy team player; a subject matter expert for our business solutions applications and/or systems.  Over the past several years, the Division has experienced significant organizational changes and has implemented new business systems and standard work. In alignment with King County’s continuous improvement efforts, we are in the process of reviewing and improving our business process, procedures, and workflows.  The Airport is striving to maintain the goal of becoming more data-driven in operating and capital investments to be a world-class airport.
 
The Airport utilizes an array of business solutions applications that are central tools for decision-making, management, maintenance, and operations. The Division has a need to evaluate, consolidate, improve, replace, implement, maintain, or eliminate a variety of business systems and/or devices.  The Business Analyst will perform requirements gathering, system implementation, configuration, administration, training, and troubleshooting to ensure optimal system performance meeting operational business needs and evolving processes and workflows.
 
This exciting position will contain career growth opportunities for receiving training to work with various business applications and systems. Are you ready to join our inclusive, dynamic, innovative, and inspiring team?
 
This recruitment is to fill a Special Duty Assignment or Term Limited Temporary Position that is anticipated to last until 12/31/2025 based on business need.
 
Scope of Job Duties: To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to

• Manage projects from the onset through budget proposals (Request for Proposals) to the final stages of product implementation. This involves managing timelines, coordinating with both internal and external stakeholders & vendors, and ensuring efficient and effective execution of all project phases.
• Manage vendors effectively, establishing clear communication channels and expectations to ensure timely delivery of services and applications. This involves rigorously assessing vendor performance and adherence to contractual obligations, as well as fostering a collaborative environment to resolve any issues proactively.
• Lead, facilitate, and participate in continuous business and/or change management process improvement in support of applications and systems in partnership with the Airport team, KCIT, and/or vendors that includes requirements gathering, data mining, functional specifications, process diagraming, metrics, and dashboard development; evaluate established methods and procedures and prepare recommendations for changes.
• Defines the feasibility of a business solution, its implementation, and its interaction with the existing systems and improve the cost effectiveness of the business solution.  Documenting gap analysis, cost/benefits, findings, and recommendations including trends, patterns, and utilization of applications.
• Keeping applications systems up to date with scaled aviation industry trends recommending new systems or upgrades by partnering with KCIT and/or vendors including implementation,  configuration, and integration with new and/or existing systems.
• Lead, facilitate, and develop testing plans to ensure that systems meet business requirements, processes, and workflows.  Analyze and test proposed system changes prior to implementation; validate the functionality of the solutions according to the requirements specifications.
• Perform systems administration, configuration, maintenance, and documentation.  Perform audits, quality assurance and quality data integrity checks, maintain current modules, tables, queries, and reports.   Customize applications by adding or modify fields and panels for modules or systems.  
• Develop and perform routine data analytics with SQL databases and Crystal Reports.   Create and update standard queries for generating reports; documenting relational tables and data used in the preparation of reports and queries.
• Prepare system documentation and standard work.  Draft business processes, workflow documentation, technical system diagrams, configuration documents, system documentation, and other documentation.  
• Leading and regular communication with customers to learn and stay informed on sections’ business processes and workflows rooted in continuous improvement to align with configurations or modifications to relevant organization’s applications.  
• Provide guidance to team members, particularly in SharePoint design, business applications, and data analysis.

 We are looking for candidates who have: 

• Strong experience with project management in a variety of methodologies (Agile, Kanban, Waterfall).
• Strong experience with leading and facilitating requirements gathering, documenting business processes and workflows with analytical and investigation skills for extracting useful information from different disciplines (i.e. asset management, work order management).
• Strong experience in business analysis and robust analytical and investigative abilities, including leading and facilitating system implementation, gap analysis, and system integrations.
• Possess a deep understanding of the Software Development Life Cycle (SDLC), from conceptualization to deployment. This includes familiarity with each phase: planning, analysis, design, development, testing, and deployment of a variety of business systems.
• Strong experience with performing system administration and configuration with asset management systems (i.e. Cityworks), aviation applications (i.e. Veoci), automatic vehicle location software, and other business solutions applications.
• Experience and strong data analytic skills in gathering and analyzing data using a range of business systems and software (i.e. Microsoft PowerBI).
• Knowledge of SharePoint management and understanding of Active Directory permission settings.
• Knowledge, understanding, and experience with GIS centric applications or systems that utilizes GIS spatial data.
• Strong experience and skills and experience with diagnosing and identifying system related problems and should possess excellent troubleshooting, technical problem solving, and systems analyses skills.  
• Strong experience and skills with customer service, developing and providing end-user training.  
• Strong experience and skill in writing routine system documentation, technical reports, standard operating procedures, and training manuals and videos.
• Staying current and strong with technical skills in common tools, including but not limited to Microsoft Software:  Teams, SharePoint, PowerBI, Excel, Visio, Word, Stream, PowerAutomate, Forms.

DESIRED KNOWELEDGE/SKILLS/ABILITIES

• Strong experience of diverse group dynamics and change management.
• Strong experience of continuous improvement methods and techniques such as Lean.
• Collaborative spirit and exceptional people skills.
• Flexibility and adaptability to multitasking in a rapidly changing environment.
• A passion for customer service excellence and training provision.
• Advanced mentoring capabilities and knowledge-sharing enthusiasm 

Application Process:
The recruitment for this position is open to all applicants. A completed King County Application is required. If you have any questions, please contact DES Talent Solutions at DESTalentSolutions@kingcounty.gov
 
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months.