Customer Service Specialist IV (Local Deputy Registrar)
King County, Washington sent this bulletin at 02/26/2024 12:45 PM PST02/26/2024 11:48 AM PST
The King County Vital Records team is seeking a Customer Service Specialist IV to provide leadership and guidance for 7 -8 team members in the Prevention Division of Public Health | Seattle & King County.
This is a working lead position that is essential to the smooth operation of the Vital Records office. This person will report to the Vital Records Program Manager IV. This will the first point of escalation for customers, funeral homes and medical providers.
The program is fast paced, generating a significant volume of work on a daily basis. Customers are engaged face-to-face, by telephone, via mail, as well as through web-based resources. Customer Service Specialists are required to adhere to State and Local regulations, policies, and procedures governing the maintenance, integrity, and release of vital records. Essential to this position is the ability to work in a fast-paced, multifaceted environment while maintaining efficiency and accuracy. This position will monitor day to day activities, work as a liaison between the team and program manager, provide guidance in following RCWs for the Model Law, answer and resolve difficult customer issues, review legal documents to provide guidance in establishing eligibility for ordering. Review and complete daily goals by monitoring daily processing and working with management to make needed adjustments.
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
This is a working lead position that is essential to the smooth operation of the Vital Records office. This person will report to the Vital Records Program Manager IV. This will the first point of escalation for customers, funeral homes and medical providers.
The program is fast paced, generating a significant volume of work on a daily basis. Customers are engaged face-to-face, by telephone, via mail, as well as through web-based resources. Customer Service Specialists are required to adhere to State and Local regulations, policies, and procedures governing the maintenance, integrity, and release of vital records. Essential to this position is the ability to work in a fast-paced, multifaceted environment while maintaining efficiency and accuracy. This position will monitor day to day activities, work as a liaison between the team and program manager, provide guidance in following RCWs for the Model Law, answer and resolve difficult customer issues, review legal documents to provide guidance in establishing eligibility for ordering. Review and complete daily goals by monitoring daily processing and working with management to make needed adjustments.
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
Work Location:
King Street Center, 201 S Jackson Street, Seattle, WA 98104
The work associated with this position will be performed On-Site.
Work Schedule:
Monday through Friday, 8:00 AM to 4:45 PM. These hours are subject to change with advance notice.
