Customer Service Specialist 4

King County Records and Licensing Services is looking for a Customer Service Specialist 4 to join our dynamic team! This position will give you the opportunity to showcase your experience in a variety of areas, including; taking a lead role in providing excellent customer service to all stakeholders and performing high volume data entry.

The Community Service Centers (CSCs) provide residents who live outside of the Seattle area with services such as processing US Passport applications, marriage licenses, pet licenses, collection of property taxes, and recorded real property documents.

Records and Licensing Services' guiding principles and core values govern our roles and responsibilities as employees. We are actively seeking employees whose behavior is in alignment with our division's core values of; Collaboration, Service-Oriented, Results-Focused, Accountability, Innovation, Fair, Just, and Professional. 

This is an exciting opportunity to be a leader in service excellence, committed to building an enduring legacy of continuous improvements and employee engagement.

Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Perform administrative support tasks such as data entry, email and document records management; mail sorting, filing and phone support;

 

• Process service requests and explain procedures and regulations in the areas of marriage licenses, pet licenses, US passport applications, collection of property tax payments, and real property recorded documents;

 

• Provide customer service to clients and the general public that includes the regular handling difficult and escalated customer service situations, discretion, and diplomacy while handling sensitive and confidential information in a professional manner;

 

• Reconcile office balancing and prepare deposit for bank drop or pick up;

 

• Prepare daily, weekly and monthly recap and statistics for supervisor;

 

• Prioritize and identify daily workload, provide direction and support for Customer Service Specialist 3 (CSS3), assist in training of new employees and provide feedback and coaching to CSS3 employees;

 

• Prepare Passport applications for shipment and purchase postage using the P-card;

 

• Perform other duties as assigned.

 
Would be great for this role if you:
 

• Have a background providing excellent customer service and juggling multiple tasks  on a daily basis;

 

• Have experience and are comfortable working with large amounts data and using multiple databases with ease;

 

• Are an independent thinker who are looks for new ways to solve problems;

 

• Have the ability to act as coordinator or liaison with individuals and groups, including management, co-workers and other agencies;

 

• Have effective communication and interpersonal skills with a focus on collaboration and working as a team;

 

• Are flexible and comfortable with working at different customer service centers through King County on a regular basis;

 

• Are comfortable and proficient in using Office Productivity tools in your daily work (the county uses Microsoft Office).

Are you ready to APPLY?

The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.
This position is represented by Teamsters Local 117, Professional, Technical, and Administrative Employees.

If you have any questions, please contact Jen Irwin, HR Analyst by e-mail at jirwin@kingcounty.gov, or by phone at 206-263-0601.

King County is proud to be an Equal Employment Opportunity / Affirmative Action employer and we encourage people of color, women, veterans and people with disabilities to apply.

SUPPLEMENTAL INFORMATION
In order to accept and retain employment in this position, the successful applicant is required:
 

• To become a passport agent within 30 days of employment;
• A US citizen (proof of citizenship will need to be provided);
• Maintain a valid Washington State driver license;
• Not have any felony convictions or be on parole or probation related to any Federal, State, or local convictions.

 
The incumbent will have a rotating schedule working at the following locations:
 
Black River Community Service Center
919 SW Grady Way
Renton, WA 98057
 
Maleng Regional Justice Center (MRJC) Community Service Center in Kent
401 4th Ave. N, GD
Kent, WA 98032
 
Issaquah Community Service Center
5415 220th Ave. SE
Issaquah, WA 98029
 
Northshore Community Service Center
10808 NE 145th St.
Bothell, WA 98042
 
Shoreline Community Service Center
18050 Meridian Ave. N
Shoreline, WA 98133
 
Recorder's Office
Downtown Seattle
500 4th Ave., Rm. 430
Seattle, WA 98104