Project/Program Manager I (ORCA Business Operations Analyst)
King County, Washington sent this bulletin at 04/13/2018 03:45 PM PDT04/13/2018 03:32 PM PDT
Position Summary
King County Metro's ORCA Business Operations group is a hub for internal communication with all sections using the ORCA system, managing ORCA devices and supporting the system operation as a whole. ORCA Business Operations supports the Pass Sales Office, Mail Center, Business Transportation Solutions, Autoload Office and the Customer Information Office. This support focuses on both direct customer service support as well as managing system issues that affect internal and external ORCA system users. The goal is to reduce the turnaround time for ORCA customer issue resolution and make the system easy for customer use.
This Project/Program Manager I (PPM I) position will research and analyze reported customer and ORCA system issues, as well as identify and implement continual improvements to the ORCA system for end users to improve the customer experience. This position requires highly developed organization and people skills to manage multiple customer and system issues simultaneously. Functional use and comprehensive experience with the ORCA system will be critical for an applicant's success in this role.
Vacancy Information
This recruitment will be used to fill one (1) current career service vacancy. In addition, this selection process may be used to generate an eligibility list for future similar Career Service positions that may occur in this classification within the Transit's Customer Communications and Services (CC&S) Section. The eligibility list would be valid for six (6) months upon creation and may be extended at the discretion of the hiring authority.
NOTE: If you are interested in being considered for future Career Service that may occur in the next six months, you are encouraged to apply for this recruitment.
Who May Apply
This position is posted as an internal promotional opportunity for employees in Metro Transit's Customer Communications and Services (CC&S) Section. Only current regular/career service employees in the CC&S Section who have completed their initial probation are eligible to apply.
Forms and Materials Required
An online employment application, completed at www.kingcounty.gov/jobs, with employment history covering all Metro Transit experience, with additional experience optionally included if relevant to this position, and a cover letter highlighting your qualifications and interest in the position, are required.
Location
King Street Center, 201 S. Jackson St., Seattle
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act, and is therefore eligible for overtime pay if scheduled. The position's base work schedule is 40 hours per week, Monday through Friday. The schedules may be flexed from day-to-day to ensure support for CCS frontline staff, but generally are between the hours of 6 a.m. – 6 p.m. System testing may require some off-hours work.
Questions
For more information regarding this recruitment, please contact:
Kellie Parker
Human Resource Analyst
206.477.7642
Kellie.parker@kingcounty.gov
King County Metro's ORCA Business Operations group is a hub for internal communication with all sections using the ORCA system, managing ORCA devices and supporting the system operation as a whole. ORCA Business Operations supports the Pass Sales Office, Mail Center, Business Transportation Solutions, Autoload Office and the Customer Information Office. This support focuses on both direct customer service support as well as managing system issues that affect internal and external ORCA system users. The goal is to reduce the turnaround time for ORCA customer issue resolution and make the system easy for customer use.
This Project/Program Manager I (PPM I) position will research and analyze reported customer and ORCA system issues, as well as identify and implement continual improvements to the ORCA system for end users to improve the customer experience. This position requires highly developed organization and people skills to manage multiple customer and system issues simultaneously. Functional use and comprehensive experience with the ORCA system will be critical for an applicant's success in this role.
Vacancy Information
This recruitment will be used to fill one (1) current career service vacancy. In addition, this selection process may be used to generate an eligibility list for future similar Career Service positions that may occur in this classification within the Transit's Customer Communications and Services (CC&S) Section. The eligibility list would be valid for six (6) months upon creation and may be extended at the discretion of the hiring authority.
NOTE: If you are interested in being considered for future Career Service that may occur in the next six months, you are encouraged to apply for this recruitment.
Who May Apply
This position is posted as an internal promotional opportunity for employees in Metro Transit's Customer Communications and Services (CC&S) Section. Only current regular/career service employees in the CC&S Section who have completed their initial probation are eligible to apply.
Forms and Materials Required
An online employment application, completed at www.kingcounty.gov/jobs, with employment history covering all Metro Transit experience, with additional experience optionally included if relevant to this position, and a cover letter highlighting your qualifications and interest in the position, are required.
Location
King Street Center, 201 S. Jackson St., Seattle
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act, and is therefore eligible for overtime pay if scheduled. The position's base work schedule is 40 hours per week, Monday through Friday. The schedules may be flexed from day-to-day to ensure support for CCS frontline staff, but generally are between the hours of 6 a.m. – 6 p.m. System testing may require some off-hours work.
Questions
For more information regarding this recruitment, please contact:
Kellie Parker
Human Resource Analyst
206.477.7642
Kellie.parker@kingcounty.gov
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