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Here are updates on HCA’s priorities and progress to stabilize the Benefits 24/7 platform for PEBB and SEBB employees. Our intention is to keep you informed on identified issues, how we’re prioritizing them, and when they’re addressed.
The list below does not include all identified issues, but several that we are prioritizing based on their impact on members’ enrollment.
Issues that have been addressed
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Old plan codes shown for waived coverage. When a PEBB or SEBB subscriber terminates coverage, then regains eligibility for and waives coverage, there is a break in their eligibility and old health plan codes were being sent. This was corrected so the system no longer sends prior enrollment information going forward.
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Newborn date of birth (DOB) adjustments for PEBB and SEBB. When a newborn is added via a special open enrollment, the enrollment and tobacco attestation start dates are created based on the newborn's DOB. If the newborn's DOB was later adjusted, the enrollment and attestation dates did not shift. This was corrected so that the enrollment and attestation dates will update with the change to the DOB.
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Duplicate marital status records for PEBB and SEBB. The system had over 5,000 duplicate marital status records with the same subscriber, spouse, and marriage date. This happened because these accounts had a prior enrollment with another organization and when one of the marriage records was modified, the duplicate record was not updated. HCA removed the duplicate records.
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Duplicate notes in history screen. We identified instances where multiple duplicate notes were displayed on PEBB and SEBB accounts. This was corrected.
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Long-term disability (LTD) insurance eligibility date updates. For PEBB employees who were not previously eligible for LTD insurance and then became eligible, the system allowed changes from “yes” to “no” or “no” to “yes,” but would not permit the date to be updated. The date remained greyed out or missing the date field. This was corrected. However, if you used a work-around to the greyed-out field to update the date in these accounts, please verify the status of those accounts.
If you continue to have challenges on an issue that has been addressed, please submit a new ticket to HCA’s Outreach & Training team. You can access updates on the Benefits Administrator website via the pink alert box and under Notices and updates.
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