Birth doula benefit office hours May 13

Washington State Health Care Authority sent this bulletin at 05/06/2026 08:00 AM PDT

May 6, 2026

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Office hours for Apple Health (Medicaid) birth doula benefit next week

Wednesday, May 13

The Health Care Authority (HCA) is offering open virtual office hours for the Apple Health (Medicaid) birth doula benefit. These office hours are for doulas, doula organizations, and billers to ask questions and get support as they learn about and provide services under the new benefit.

Topic: Verifying client eligibility and available services

The HCA Provider Relations Team will demonstrate how to:

Check client coverage and eligibility in ProviderOne, including:
- Where to find the Benefit Service Package (BSP).
- Eligibility start and end dates.
Use the Limit Inquiry option in ProviderOne to look up services remaining.

Previous office hours materials

In case you missed it, view the previous office hours slide decks on the HCA birth doulas webpage.

Office hours details

Office hours are reoccurring on the 2nd Wednesday of each month. Email questions in advance for improved support.

Date: Wednesday, May 13
Time: noon - 1 p.m.

Join Teams meeting (no registration required)

Live event captioning available

Communication Access Real-time Transcription (CART) services, or live closed captioning, are available for events on demand. Scheduling CART services requires a three-week lead-time.

To request this accommodation, please submit a request as soon as possible to
Matt Turner.

If you make your request less than a week in advance of the event, our language access manager cannot guarantee that a CART writer will be available.

Contact

Online: Contact us
Phone: 1-800-562-3022
Email: HCA doulas

Resources

Visit birth doula page

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.