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We recently informed you of a Navia Benefits Solutions data breach that was discovered in late January. On March 18, Navia will mail a letter to approximately 27,000 current and former PEBB members to notify them that their data was affected. The letter will list the specific data categories (such as name, birthday, ID number, etc.) that were accessed and acquired, along with information on how to protect their credit and who to call for help.
What Navia is doing
Navia has partnered with Kroll, an incident response provider, to help affected individuals with their questions about the data breach and how to enroll in credit monitoring. If you get questions from employees about this incident, please direct them to call Kroll at 1-844-443-1645, Monday through Friday from 9 a.m. to 6:30 p.m. Eastern Time.
Navia has also posted an alert on their PEBB homepage that links to their announcement about the incident.
Additional resources
We’ve updated the HCA announcement to include FAQs that you can use to help answer employee questions and share as needed.
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