Benefits 24/7 stabilization update – January 30, 2026

Washington State Health Care Authority sent this bulletin at 01/30/2026 05:15 PM PST

January 30, 2026

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Benefits 24/7 stabilization update – January 30, 2026

Here are updates on HCA’s priorities and progress to stabilize the Benefits 24/7 platform for PEBB and SEBB employees. Our intention is to keep you informed on identified issues, how we’re prioritizing them, and when they’re addressed.

The list below does not include all identified issues, but several that we are prioritizing based on their impact on members’ enrollment.

New priorities

Incorrect tobacco attestations. For some PEBB and SEBB subscribers, the system shows tobacco attestation responses from previous eligibility periods, which may confuse employees whether the surcharge applies to them. HCA is working on a data fix to add missing tobacco attestations, potentially up to 1,800 members impacted.

Retroactive death and divorce life events. Currently, when a retroactive death or divorce event is submitted, the system may erroneously override or remove current enrollments. This creates incorrect coverage data and requires manual correction by HCA staff. The system should now allow retroactive processing while preserving all valid and future enrollments. HCA is addressing this issue in a multi-step process.

Issues that have been addressed

Spousal attestation reports included spouses that were not enrolled in medical. The Spousal Reattestation for an Organization and Spousal Reattestation - All Organizations & Self-Pay reports were incorrectly displaying spouses who were not enrolled in medical for a January 1 effective date. This issue did not result in surcharges being applied to accounts incorrectly. The fix corrected the reports to only display when the spouse is enrolled in medical.

Social Security Number (SSN) placeholders were erroring out. SSN placeholders are now processing correctly through the system.

If you continue to have challenges on an issue that has been addressed, please submit a new ticket to HCA’s Outreach and Training team through HCA Support.

You can access previous updates on the Benefits Administrator website via the pink alert box and under Notices and updates.

We appreciate your patience and understanding as we diligently work on resolving these and other issues.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Benefits 24/7 stabilization update – January 30, 2026

Benefits 24/7 stabilization update – January 30, 2026

New priorities

Issues that have been addressed

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About the Health Care Authority (HCA)

Disclosure notice

Nondiscrimination