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Hello Benefits Administrators,
This is a reminder that employees should be directed to their employer Benefits Administrator(s) as their first point of contact for SEBB benefit questions.
Benefit eligibility, enrollments, changes, and most benefit administration questions should be handled through the employer. When employees are incorrectly directed to contact the Health Care Authority (HCA) for actions/questions their employer should address, it creates delays in responding to the employee and reduces our ability to respond promptly to appropriate Benefits Administrator requests.
Employees should rarely be directed to contact HCA. If an employee brings you a request you are unable to answer or resolve, please do not send the employee to HCA Customer Service or Outreach & Training. Instead, contact Outreach & Training so our staff can partner with you to identify and work toward the best resolution.
How to escalate
If unable to resolve by the employer/benefit administrator:
- Please submit your question to Outreach & Training through HCA Support.
- Include the employee’s name, the employee’s situation, key dates (as applicable), and any other relevant information.
Thank you for helping route questions correctly so employees get timely assistance and Benefits Administrators receive faster support.
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