ProviderOne is currently down

Washington State Health Care Authority sent this bulletin at 01/12/2026 07:03 AM PST

January 12, 2026

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ProviderOne down

We are currently experiencing an unexpected outage that is affecting access to the ProviderOne system. We are working closely with our vendor to investigate the issue and to restore access as quickly as possible. At this time we do not have an estimated resolution time but will continue to communicate as more information becomes available.

Sorry for any inconvenience this may cause and appreciate your patience.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.