ProviderOne system update on December 8

Washington State Health Care Authority sent this bulletin at 12/05/2025 08:00 AM PST

December 5, 2025

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ProviderOne system update

The ProviderOne system is being updated on Monday, December 8, 2025.

New ProviderOne updates to the prior authorization screens

New expedite button

This button is only for requests that need to be processed quickly because the member’s health, life, or ability to regain function is at risk. If a request does not meet this definition, the request will not be expedited.

The Health Care Authority (HCA) does not expedite requests because of scheduling needs. Appropriate use of this button is extremely important to avoid delays in processing prior authorization requests.

New field for phone and fax number

There is a new field to enter the provider phone and fax number when submitting requests through the ProviderOne Provider portal.

Ability to upload multiple documents

Multiple documents up to 50 MB per file may be uploaded from the same file location with a combined maximum of 150 MB.

Contact

For questions or to report issues email the HCA ProviderOne help inbox.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.