Updated instructions for critical incident reporting

Washington State Health Care Authority sent this bulletin at 10/07/2025 08:00 AM PDT

October 7, 2025

Can’t access the links? Add “lnks.gd” to the allowlist of your content blocking software.

Updated instructions for critical incident reporting

Behavioral Health Agencies will now report critical incidents involving Apple Health Clients without a managed care plan directly to the Health Care Authority.

See the October 1 Mental Health Services Billing Guide, Part II (beginning on page 72) for updated information.

Submit incident reports to: FFSquestions@hca.wa.gov

Please use this form: 82-0673 Critical Incident Form

For any questions, please reach out to the email address above.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

Disclosure notice

All messages we send via GovDelivery are subject to public disclosure, as are the names and email addresses of those who sign up for email notifications.

Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.