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Dear Benefits Administrators,
The issue preventing you from claiming employees in the Benefits 24/7 system has been resolved by our technical teams. We appreciate your patience and understanding as we worked to identify and correct the problem.
As part of this resolution, we addressed a specific issue affecting PEBB organizations:
- PEBB subscribers could not be added when their coverage start date was after the 1st of the month.
- When attempting to add a terminated PEBB subscriber with eligibility beginning in September 2025 (where coverage should begin on 9/2), the system threw an error, and the subscriber could not be added.
You should now be able to claim any employees you were previously unable to. If you continue to experience any issues, please submit a new ticket to HCA’s Outreach & Training team.
Thank you again for your continued support.
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