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Dear Benefits Administrators,
The issue preventing you from claiming employees in the Benefits 24/7 system has been resolved by our technical teams. We appreciate your patience and understanding as we worked to identify and correct the problem.
As part of this fix, we addressed a specific issue affecting SEBB organizations:
- SEBB subscribers could not be added when the "first day of school" checkbox was selected.
- When attempting to add a terminated SEBB subscriber with eligibility starting in September 2025, and “subscriber’s first day of work is on or before the first day of school” checkbox is marked, preventing the subscriber from being added to the organization.
You should now be able to claim any employees you were previously unable to. If you continue to experience any issues, please submit a new ticket to HCA’s Outreach & Training team.
Thank you again for your continued support.
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