Changes to contacting HCA Provider Enrollment

Washington State Health Care Authority sent this bulletin at 07/02/2025 08:00 AM PDT

July 2, 2025

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Changes to contacting HCA Provider Enrollment

The Health Care Authority (HCA) is closing the providerenrollment@hca.wa.gov inbox.

Provider Enrollment support requests will move to the Secure Access Washington (SAW) HCA support portal.

Why is this change being made?

This change will:

Improve experience with faster and more organized support.
Enable better case tracking and visibility for both providers and HCA staff.
Align with evolving communication and system capabilities.

When is the inbox closing?

No new messages will be accepted by providerenrollment@hca.wa.gov after December 31, 2025. Provider Enrollment will continue to respond to open requests until they are resolved. Messages will be retained in accordance with the Washington State Record Retention Schedule.

Resources

HCA has updated instructions for accessing Secure Access Washington and contacting Provider Enrollment.

View SAW instructions

Contact

Phone: (800) 562-3022 extension 16137
Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (closed from noon to 1 p.m.).
Phones are closed: Mondays, Wednesdays, Fridays, and weekends.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

Disclosure notice

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.