Here are updates on HCA’s priorities and progress to stabilize the Benefits 24/7 platform for PEBB and SEBB employees. Our intention is to keep you informed on identified issues, how we’re prioritizing them, and when they’re addressed. 

We will continue to provide weekly stabilization updates through June 20, 2025. After then, we are transitioning to open enrollment preparation workstreams, and will send an update at least monthly or when an important system issue is identified or resolved. While we will continue to work on system updates, we will no longer provide weekly notices after June 20. 

This list does not include all the identified issues, but several that we are prioritizing based on their impact on members’ enrollment. During this period, the team also worked on smaller, clean-up issues that we are not providing detail on this week. Keep in mind that we’re balancing the work on these issues with additional system issues affecting other PEBB and SEBB members, including retirees. 

Below are the larger issues that have been identified or resolved.  

• System incorrectly recording new spousal attestations. When a spouse’s PEBB or SEBB medical coverage is removed, the system is saving a new spousal attestation when an attestation was neither needed nor made. 

• COBRA forms missing portions of text. During a review of the PEBB and SEBB COBRA PDF forms generated for HCA Customer Service, some of the text was cut off in the visible display. This does not affect subscribers’ ability to see the text. 

• PEBB divorce and death events ending dependent coverage on different dates. When a divorce or death event is entered for PEBB accounts, coverage for stepchildren and spouses is showing different end dates. For these events, the coverage end dates should be the same. 

• New Benefits Administrators (BA) reports. HCA has created three new BA reports. These are currently under review before putting into production in Benefits 24/7 in mid-July:
  1. Benefit Election Changes
  2. Subscriber Demographics
  3. Dependents Without SSN for an Organization  

Issues that have been addressed

• Displaying login history in chronological order. The login section of the History page displayed historical logins out of chronological order. This was adjusted to improve usability by displaying them in chronological order. 

• Newly eligible employees’ dashboards displaying incorrect tiles. For newly eligible employees, their Benefits 24/7 dashboard displayed incorrect tiles (including special open enrollment, tobacco attestation, supplemental coverage and retiree and continuation coverage). This was corrected to show only the appropriate tiles (Profile and Current Coverage). The incorrect tiles did not impact the data.