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Dear Benefits Administrator,
We’re reaching out with a reminder about the importance of maintaining accurate contact information in Benefits 24/7 - particularly the contact listed for Long-Term Disability (LTD) communications.
Each week, the Health Care Authority sends a file to our LTD vendor, The Standard Insurance Company (Standard), that includes the designated “LTD Contact” email address for your organization. Standard uses this email to follow up on LTD claims - typically to verify employment details, salary information, and enrollment status.
Why This Matters
If the LTD contact field is blank or outdated, HCA will default to an alternative email address. This can result in misrouted or delayed communications that may impact timely processing of your employees’ LTD claims.
What You Need to Do
- Log in to Benefits 24/7 as a BA.
- Navigate to the Profile tab/tile from the BA dashboard.
- Verify that the LTD contact name and email address are accurate.
- If needed, update the information accordingly.
Need Help?
If you’re unfamiliar with how to review or update contact information, we’ve created a quick reference guide to assist you.
While this communication focuses on LTD contacts, we encourage you to review all organizational contacts in Benefits 24/7 to ensure they reflect your current staff.
Thank you for your continued partnership in supporting your employees’ benefit needs. If you have any questions or need assistance, please reach out to our Outreach & Training team via HCA Support or call 1-800-700-1555.
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