As we notified you on February 6, the vision hardware allowances (for glasses or contacts) for the SEBB vision plans were intended to be reset to renew in odd-numbered years beginning January 1, 2025. Unfortunately, the benefit did not reset properly for members enrolled in Davis Vision and EyeMed. (This issue does not apply to members enrolled in MetLife Vision.)
Davis Vision and EyeMed have confirmed that they have now completed the necessary programming changes to reset the vision hardware allowance effective January 1, 2025. Both plans are sending letters to SEBB members to notify them of the error and how to get claims reprocessed for any out-of-pocket expenses that should have been covered.
Please help us get the word out by copying and pasting the message below in your normal internal communication channels. Do not forward this email to your employees.
We appreciate your help to notify affected members, and sincerely apologize for any inconvenience this may have caused you, your employees, and their families. If your employees have questions about their vision benefits, please direct them to contact their vision plan.
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EyeMed and Davis Vision identify errors resetting vision hardware benefits
Vision hardware allowances for the SEBB vision plans were reset to renew in odd-numbered years beginning January 1, 2025. The hardware allowance also increased to $200 in 2025. This reset allowed SEBB members to receive their vision hardware allowance in 2024 and again in 2025. Unfortunately, the benefit did not reset properly in January for SEBB members enrolled in Davis Vision and EyeMed.
Davis Vision and EyeMed have completed the necessary programming changes to correct the errors. Both plans were able to identify some claims that could be automatically reprocessed and refund members’ out-of-pocket costs. The plans are sending letters to SEBB members to notify them of the error and how to get claims reprocessed for any out-of-pocket expenses that were eligible for coverage.
If you paid for covered eyeglasses or contacts between January 1 and February 7, 2025 and believe you qualify for reimbursement, please contact your vision plan’s customer service. If you paid for eyeglasses or contacts from an out-of-network provider, you can submit a claim for reimbursement using the form available from your vision plan’s website.
Davis Vision by MetLife forms can be found on MetLife’s website.
EyeMed forms can be located by logging into your account at: member.eyemedvisioncare.com/hcasebb/en
We sincerely apologize for the inconvenience this may have caused you.
