Here are updates on HCA’s priorities and progress to stabilize the Benefits 24/7 platform for PEBB and SEBB employees. Our intention is to keep you informed about prioritized issues and when they’re addressed.
This list does not include all the identified issues, but several that we are prioritizing based on their impact on members’ enrollment. Keep in mind that we’re balancing the work on these issues with additional system issues affecting other PEBB and SEBB members, including retirees.
Some priorities we’re working on
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An internal HCA report currently shows 129 PEBB employee accounts (from across 44 different employers) that are showing as $0 due for their coverage on the monthly invoice. While the employees have coverage, this means we cannot collect premiums from the employers and premiums may not be deducted accurately from their payroll if employers receive automated payroll deduction files from HCA.
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Retirees enrolled in UnitedHealthcare plans are incorrectly being enrolled by Moda (UMP’s prescription drug administrator) in the Medicare prescription drug portion of UMP Classic Medicare with Part D (PDP).
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On some accounts, stepchildren enrolled in both PEBB and SEBB are being erroneously removed from coverage due to a difference in how Benefits 24/7 handles marriage dates versus how Pay1 handles them.
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Around 200 of our early retiree post-open enrollment files sent to UnitedHealthcare and Kaiser Permanente WA and NW did not include the correct signature dates. This resulted in these individuals not being enrolled in UnitedHealthcare and the Kaiser Permanente WA or NW Medicare Advantage with Part D plans.
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Some retiree accounts were incorrectly placed in UMP Classic Medicare with Part D (PDP) coverage. This causes subscribers to be denied other health coverage when their UMP coverage with Moda has not yet been terminated. HCA is working with Moda to identify these subscribers and process their accounts before they are terminated from their other coverage.
Updates from last week’s priorities
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Enrollment data for 836 individuals from the December 24 carrier files did not make it to the PEBB and SEBB insurance carriers. Thus far, HCA has addressed approximately 400 of these accounts and continues to work on the remaining accounts.
Some issues that have recently been addressed
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PEBB employer group employees were billed the higher December 2024 supplemental LTD premiums for January 2025. The February 2025 invoices will include the credits for January 2025 LTD.
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Reinstatement of over 1,200 incorrectly terminated retiree life insurance accounts. No action is needed by the retirees, but they can confirm their current enrollment directly with MetLife.
If you continue to have challenges on an issue that has been addressed, please submit a new ticket to HCA’s Outreach & Training team.
You can access weekly updates on the PEBB Benefits Administrator website via the pink alert box and under Notices and updates. We will continue expanding content on the website soon.
We appreciate your patience and understanding as we diligently work on resolving these and other issues.
