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Spoken and sign language interpreter services at the
Washington State Health Care Authority. |
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Welcome to Washington State Health Care Authority's (HCA) Interpreter Services Program newsletter. This newsletter is a space for us to share program updates and reminders with you.
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Reimbursement information
If a sign language interpreter is unable to be secured through the HCA request process, a provider may request reimbursement when they secure an interpreter at their own cost. For more information, please see the sign language reimbursement guide.
Contractor reminders
Provider reminders
- Due to the ongoing shortage of sign language interpreters, please submit interpreter requests as early as possible. It is standard to request a sign language interpreter at a minimum of three weeks prior to the appointment date, when possible.
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Rate increase
As of July 1, 2024, language access provider (LAP) rates are:
- The in-person rate is $47.47 per hour.
- The over-the-phone rate is $.68 per minute.
- The video remote services rate is $3.28 for the first 10-minutes and $.66 per min thereafter.
Interpreter reminders
- A Family Member Appointment (FMA) quick guide is available for LAPs to utilize specifically for in-person appointments when clinical staff are attempting to add additional FMAs when there is no unique identifier (job number) in place.
Provider reminders
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Providers are required to assure language access according to Title VI of the Civil Rights Acts of 1964 and the Americans with Disabilities Act (ADA).
HCA's Interpreter Services Program supports this effort by offering interpreter services for eligible pre-scheduled appointments for Medicaid health care professionals serving Apple Health (Medicaid) clients who require access to quality, efficient language during their health care services. Skilled and qualified spoken language and sign language interpreters are available.
Participation in our program is voluntary. However, when using the HCA’s interpreter services, you must follow the program policies and guidelines.
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