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Statement of Insurance (SOI) Visual Error
There is an issue where some Statements of Insurance (SOI) are populating as blank when downloaded. This is a visual error; the enrollments are correct in both Benefits 24/7 and PAY 1, but the downloaded SOI appears blank. This issue is also being worked on and is expected to be resolved before Open Enrollment, when we will see a large volume of members downloading their SOIs.
Thank you for your understanding and patience as we work quickly to resolve this matter.
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