Notification of Billing File Download Issue in Benefits 24/7
We are aware of an issue affecting the Benefits 24/7 (B247) system, specifically related to the download of historical billing files. When attempting to select and download a historical billing file in Excel format, some benefits administrators have reported that the system is only providing the current billing file.
We want to assure you that our IT team is tracking the issue and we expect a resolution to be released by Thursday, July 25th. In the meantime, administrators can still download the current billing file in Excel format without any issues.
Statement of Insurance (SOI) Visual Error
There is an issue where some Statements of Insurance (SOI) are populating as blank when downloaded. This is a visual error; the enrollments are correct in both Benefits 24/7 and PAY 1, but the downloaded SOI appears blank. This issue is also being worked on and is expected to be resolved before Open Enrollment, when we will see a large volume of members downloading their SOIs.
Thank you for your understanding and patience as we work quickly to resolve these matters.
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