Correction to Previous GovDelivery Notice: Issue with Benefits 24/7 and MetLife System

Washington State Health Care Authority sent this bulletin at 03/12/2024 03:34 PM PDT

3.12.2024

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There is a minor correction to yesterday’s GovDelivery sent on 3/11/2024. The message incorrectly stated that the eligibility file processing issue between Benefits 24/7 and MetLife’s system began on February 26, 2024. The correct date is January 16, 2024.

Here is the revised description of the issue:

Description of the Issue (Corrected): We have identified an issue between Benefits 24/7 and MetLife’s system, which has been preventing MetLife from processing eligibility files since January 16, 2024. This has particularly affected newly eligible subscribers, preventing them from accessing Life and AD&D benefits via the MyBenefits portal at MetLife. Additionally, these members are unable to make enrollments in supplemental coverage.

We apologize for any confusion caused by this error and appreciate your understanding as we work to resolve this issue promptly. Please continue to monitor your communications from us for updates on the resolution process.

Thank you for your attention to this correction and for your continued cooperation.

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

Disclosure notice

All messages we send via GovDelivery are subject to public disclosure, as are the names and email addresses of those who sign up for email notifications.

Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Correction to Previous GovDelivery Notice: Issue with Benefits 24/7 and MetLife System

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About the Health Care Authority (HCA)

Disclosure notice

Nondiscrimination