Important Notification: End of PAY1 Access ahead of Transition to Benefits 24/7

Washington State Health Care Authority sent this bulletin at 01/03/2024 01:44 PM PST

1.3.2024

This message is to inform you of upcoming significant changes to our benefits administration process. Please take a moment to review these key changes and corresponding dates:

End of PAY1 Access: Effective 6:00 PM on Friday, January 12th, access to the PAY1 system will discontinue for all benefits administrators. This marks a pivotal shift in our administration process.
Launch of Benefits 24/7: Beginning at 8:00 AM on Tuesday, January 16th, we will transition to our new online enrollment platform, Benefits 24/7.
Administration Interruption Period: Expect a temporary pause in benefits administration capabilities from January 12th to the morning of the 16th. During this period, in preparation for the Benefits 24/7 launch, there will be no access to PAY1.
Impact on Organizations: The upcoming changes will affect all organizations. This includes those organizations currently administering benefits in PAY1 and those whose benefits are administered by the Outreach and Training (O&T) unit. With Benefits 24/7 operational, from January 16th onwards, each organization will be responsible for managing their employee benefits using this new platform.

If you have not done so already, we strongly encourage all benefits administrators to familiarize themselves with Benefits 24/7. Our website offers comprehensive training materials to aid in your preparation for these changes. Please visit our Administering PEBB in Benefits 24/7 webpage for these valuable resources.

Your cooperation and attention to this transition are greatly appreciated. Should you have any questions or require additional support, please do not hesitate to contact O&T via HCA Support.

Thank you for your continued commitment to effective benefits management.

Learn about Benefits 24/7

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Important Notification: End of PAY1 Access ahead of Transition to Benefits 24/7

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About the Health Care Authority (HCA)

Disclosure notice

Nondiscrimination