New Launch Date for Benefits 24/7

Washington State Health Care Authority sent this bulletin at 10/11/2023 07:52 AM PDT

10.11.2023

New Launch Date for Benefits 24/7

Dear Benefit Administrators,

We're excited to inform you that Benefits 24/7, our new enrollment platform for PEBB and SEBB members, is set to launch on January 16, 2024. Until this date, members should continue using the existing platforms, whether it's PEBB My Account, SEBB My Account, or the traditional forms for enrollment changes.

Reasons for the Rescheduled Launch Date:

Minimizing Confusion: We've strategically chosen a date post-open enrollment to avoid any confusion. With the usual turnover of school employees in August and September, introducing a new system amidst the school year's commencement would add an unnecessary layer of complexity. This approach ensures Benefit Administrators can concentrate on new school employee eligibility determinations without simultaneously guiding employees through system changes.
Open Enrollment Focus: We anticipate a significant number of PEBB and SEBB members will be reevaluating their health plans due to premium and benefit changes for 2024. Our aim is for members to prioritize choosing the most suitable plans during the fall open enrollment without the added challenge of a new system.
Strategic Timing: Launching Benefits 24/7 in mid-January, post-holidays, presents a calmer period for both employees and Benefit Administrators, ensuring a smoother transition.

Keeping Everyone Informed:

Members will be informed of this revised launch date via the PEBB and SEBB Benefits 24/7 webpages.
Quick start guides will be dispatched to all members ahead of the launch, providing essential insights into the new system.

Support and Training:

Our Outreach and Training team is gearing up to host Benefits 24/7 readiness webinars prior to the launch. These sessions aim to equip you with all the necessary knowledge to navigate the new system with ease. Stay tuned; we'll notify you once these webinars are open for registration.

Thank you for your dedication and adaptability during this transition. We're here to support you every step of the way.

Learn about Benefits 24/7

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

New Launch Date for Benefits 24/7