New ProviderOne security features implemented August 19
One key feature is inactive account management, which includes user accounts and security domains. Read the following information closely to avoid confusion about your ProviderOne user account access.
The inactive account management feature systematically ends ProviderOne user accounts after 180 days of inactivity. These user accounts will not be removed, ensuring historical data is preserved and can easily be reactivated by your system administrator.
If you regularly accessed ProviderOne prior to August 18, you will not be impacted.
If you were able to access ProviderOne via OneHealthPort prior to the change and can no longer access, it is because that security domain has been deactivated.
Inactive user account termination
All user accounts that have been inactive for 180 days have been deactivated. If your user account has been deactivated, contact your system administrator to reactivate your user account.
The new security enhancements will automatically deactivate user accounts after 180 days of inactivity. If you have not logged in to your ProviderOne user account for 120 days, you will receive an automated notification 60 days ahead of the user account termination reminding you to log in.
If a provider’s Core Provider Agreement (CPA) was terminated more than three years ago, they will no longer be able to access their ProviderOne user account. If a provider needs to reenroll with ProviderOne, visit the Become an Apple Health Provider page.
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